Administrative Analyst

Description

Job Summary: The Administrative Analyst manages administrative routines, customer service, billing, and contract analysis, optimizing internal workflows and strengthening partnerships. Key Highlights: 1. Efficient management of administrative and operational routines. 2. Strategic support for reliable processes and quality assurance. 3. Strengthening relationships with customers and partners. As an Administrative Analyst, you will be responsible for efficiently managing administrative routines, including customer and reseller support, process control, billing, and contract analysis. You will act strategically to maintain operational quality, ensuring deadlines, verifying information accuracy, and supporting departmental requests. This position is essential for optimizing internal workflows, ensuring reliable processes, and strengthening relationships with customers and partners. **Responsibilities:** * Respond to customer and reseller inquiries via tickets on the Q\-help platform; * Finalize, verify, and bill reseller spreadsheets; * Enter orders and release licenses for customers; * Analyze contracts and support audits; * Support other administrative departmental requests. **Requirements:** * Proficiency in customer service via phone, email, WhatsApp, and ticketing systems; * Knowledge of Microsoft Office/Google Workspace, with emphasis on Excel; * Ability to read and interpret contracts; * Organizational skills and administrative process control. **Academic Qualifications:** * Bachelor's degree completed or in progress in Administration, Accounting, Business Management, or related fields.