Customer Support Assistant

Description

Job Summary: This role involves providing technical support and customer service to ensure user efficiency and satisfaction with the condominium management tool. Key Highlights: 1. Technical support via multiple channels (phone, chat, WhatsApp) 2. Resolution of technical issues and user support 3. Focus on the tool's practicality and functionality for the customer In 2017, Almah was founded to revolutionize condominium management. Drawing from real market challenges, we created a comprehensive and intuitive solution that goes far beyond a simple tool. Today, we impact over 300,000 condominium units, increasing property management companies' productivity by up to 50% and boosting syndics' process efficiency by 60%, all while maintaining 100% transparency with our customers. If you seek a company that values innovation, join Almah! We know your time is valuable, so ease of use guides everything we do. Your experience is our top priority. Every button and feature is designed to simplify your daily tasks. It's good because it works. This phrase motivates us to develop solutions and improvements that deliver peace of mind and security to our customers. It's not enough to be visually appealing — it must also be functional. Here, we replace complexity with practicality.\*\* **RESPONSIBILITIES:** Provide customer support via phone, chat, WhatsApp, and Google Meet Resolve technical issues with users. Perform bank and invoice homologations. Open support tickets with partners Perform data imports **REQUIREMENTS:** Strong teamwork skills; Excellent verbal and written communication; Ability to build rapport with customers; Intermediate knowledge of Microsoft Office; Tech-savviness; Experience with customer service via chat. **PREFERRED QUALIFICATIONS:** Knowledge of condominium management. **BENEFITS: WORK SCHEDULE AND LOCATION:** On-site in Brusque. Working hours: 8:30 AM to 6:00 PM. Why join Almah? We are a company that deeply understands the condominium management sector because we've been on the other side. Our solutions are tested and validated by real property management companies, ensuring we deliver efficiency and innovation to our customers. Working at Almah means participating in a revolution within the condominium management market, helping property management companies become more productive, automated, and profitable. Our selection process begins the moment you apply! Put your best foot forward in this first step — we review every candidate and provide feedback even to those who won't proceed to subsequent stages. * Reminder: Our opportunities are inclusive and open to all, including People with Disabilities (PCD). * ️ Personal data collected during this selection process will be used exclusively for purposes related to the selection process, in compliance with LGPD, and with full security and confidentiality of the information provided. By applying to this position, you agree to the use of your data as described in this notice.