Customer Service Assistant

Description

Job Summary: We are seeking a proactive and communicative Customer Service Assistant to provide customer support via phone and email, assist in resolving inquiries, and track deliveries. Key Highlights: 1. Customer support via phone and email 2. Assistance in resolving inquiries and tracking deliveries 3. Guarantee of efficient and courteous service **Position: Customer Service Assistant – BRASPRESS** **Location**: Rua Dr. Pedro Zimmermann, 1938 \- Itoupavazinha, Blumenau \- SC, 89066\-000 **Schedule**: MON/FRI\-08:00\-12:00\-13:12\-18:00 **Employment Type**: CLT **About the Position:** We are looking for a proactive and communicative **Customer Service Assistant** to join our team! The professional will be responsible for providing customer support via phone and e\-mail, assisting in resolving inquiries, tracking deliveries, and ensuring efficient and courteous service. **Main Responsibilities:** * Answer and make calls to customers; * Respond to e\-mails promptly and clearly; * Record information and incidents in the company's system; * Monitor delivery and pickup statuses; * Resolve issues related to cargo transportation; * Forward requests to the responsible departments when necessary. **Requirements:** * Completed high school education (college enrollment preferred); * Strong oral and written communication skills; * Agility and organization in customer service; * Basic computer and Microsoft Office knowledge; * Prior experience in customer service is a plus; * Experience in transportation/logistics is desirable. **What We Offer:** * Market-competitive salary; * Attendance bonus of R$900.00; * Transportation allowance; * Meal voucher; * Collaborative work environment and growth opportunities. **Interested candidates, please send your resume to bnu.rh01@braspress.com with the subject line: "Customer Service Assistant Position".** Job Type: Full-time CLT Compensation: R$2\.246,18 per month Benefits: * Food allowance * Meal voucher * Transportation allowance Work Location: On-site