Technical Support Representative | Timbó

Description

Job Summary: Our Technical Support team seeks professionals to assist customers remotely with technical questions or issues, providing support and resolving requests. Key Highlights: 1. Provide technical support remotely to resolve customer issues 2. Configure equipment and networks 3. Focus on resolving requests and delivering customer service When our customers have questions or encounter technical issues with our services’ functionality, the Technical Support team springs into action to help remotely. If you’re experienced in configuring equipment and networks—or eager to learn about them—you’re a perfect match! We want your resume in our inbox now! :) **This and all other listed positions are open to persons with disabilities (PcD)** **Responsibilities and Duties** * Assist customers via available communication channels; * Generate and communicate the service protocol number to the customer; * Identify and pursue resolution of the request; * Conduct basic tests with customers for problem diagnosis; * Escalate to Level 2 Analysts when required; * Identify and ensure adherence to SLA deadlines for dedicated customers, interconnection services, or government accounts; * Forward cases to the Maintenance department upon identifying physical issues that cannot be resolved remotely; * Aim to resolve the issue during the customer’s first contact. If not possible, escalate to the responsible department; * Comply with company-established deadlines and regulations, as well as applicable legislation. **Requirements and Qualifications** **Skills:** Knowledge of networking and maintenance, logical reasoning; Strong communication skills; Flexibility and adaptability to business needs, people, and processes; Innovative mindset. **Education:** Completed high school. Technical or higher education in a related field is considered an advantage. **Additional Information** **Work schedule during in-person training period (approximately 20 days):** Monday to Friday, 08:00–12:00 and 13:12–18:00 **Work schedule after training \- Remote work (Home Office)** 07:00–13:00 and 14:00–19:00 (12x36 shift pattern\) **Opportunity to work in Timbó/SC and surrounding areas.** ### **Benefits for employees** Health Insurance Dental Insurance Pharmacy Network Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR \- Profit Sharing Program Quinquennial Bonus \- Recognition for years of service Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique. Since 1997, we’ve placed customers at the center of everything we do, delivering telecommunications solutions for residential, business, and government clients. With an innovative mindset, we combine cutting-edge technology with personalized service—making all the difference. We were founded in Timbó, Santa Catarina, and have evolved through significant transformations: new connections, emerging technologies, and evolving customer and user demands. We’ve expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná states—always maintaining excellence in service and transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology across 670 municipalities with up to 30,000 inhabitants by the end of 2029\. This milestone in our history has been accompanied by numerous recognitions from Anatel, including “Best Broadband Operator in Southern Brazil” for six consecutive years! We develop solutions for people’s future and generate growth opportunities for those who make things happen! All this through strong collaboration and valuing high performance. Here, you won’t just participate—you’ll co-create the future! Join us in building the future! Unifique—simplifying people’s lives since 1997! **All our job opportunities are open to persons with disabilities** ### **Benefits for employees** Health Insurance Dental Insurance Pharmacy Network Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR \- Profit Sharing Program Quinquennial Bonus \- Recognition for years of service Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique