Job Summary: The FLV Supervisor will be responsible for supervising, organizing, and controlling department routines, aiming to maximize operational efficiency and quality. Key Highlights: 1. Team leadership and development 2. Strategic FLV management and customer service 3. Focus on loss reduction and sales optimization About Us GTOP comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. With multi-family administration, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2\.000 employees, 300 checkouts, and 35\.000 m² of sales area. JOB RESPONSIBILITIES Responsible for supervising, organizing, controlling, and monitoring FLV department routines; guiding and clarifying team doubts; preparing and managing work schedules, overtime, and time-off; defining timelines and standardizing procedures—all aimed at maximizing operational efficiency, product and service quality, compliance with rules, good practices manual, hygiene and safety standards, established guidelines, and goals—as well as providing customer service and sales. ACTIVITIES TO BE PERFORMED Ensure a positive customer shopping experience by meeting their needs, surprising and advising them about the variety of products offered, and making sales suggestions; Ensure, promote, and enhance sales targets through planning of product mix, defining timelines and display of the most attractive and distinctive products, while maintaining cordial customer relationships; Ensure FLV loss and spoilage reduction by guiding, monitoring, and controlling the team and daily activities; suggesting and implementing reuse where possible; and defining and standardizing operational procedures; Ensure procurement management for department merchandise, analyzing and managing inventory levels along with historical sales data, seasonality, and specific promotions—planning purchases in advance to guarantee supply and restocking without shortages, losses, or stockouts; Ensure the product counter is always fully stocked, correctly priced, organized, and clean—guiding, controlling, and monitoring daily routines; Ensure proper receipt of goods, as well as organizing, guiding, and/or storing them in refrigerated chambers, following hygiene, safety, and pre\-established standards; Keep the team informed and updated on new products; Guarantee people management regarding time-off schedules, hour banks, vacations, and other work schedule-related demands—through monitoring managerial reports sent by the HR department and providing guidance to employees; Promote professional development and team motivation through continuous feedback and guidance, performance monitoring, and improvement via technical and behavioral training; Participate in periodic department inventories and ensure information accuracy; Maintain department organization and cleanliness—including equipment and utensils—by implementing daily hygiene procedures, and requesting equipment adjustments and maintenance when necessary; Requirements Keep the team united and engaged despite daily differences and challenges Maintain an attractive, eye-catching counter with optimal product exposure Manage, prevent, and control losses and stockouts, considering store context and timing, seasonality, and location. **Additional Information:** Experience (in the field) **Preferred Academic Qualification:** Completed or ongoing undergraduate degree **Minimum Academic Qualification:** Completed high school education **Specific Knowledge:** Counter assembly knowledge, food handling, sales analysis, margin analysis, loss analysis, and production control **Computer Skills:** Microsoft Office – intermediate level **Benefits:** Health Insurance Dental Insurance Pharmacy Benefit Plan Store Purchase Benefit Plan Life Insurance * Position available for persons with disabilities (PCD)