CUSTOMER SERVICE ASSISTANT

Description

Job Summary: Provide customer service by delivering information, recording incidents, and supporting team-based problem resolution. Key Highlights: 1. Customer support via telephone, email, chat, or in person 2. Assistance in resolving issues and updating internal systems 3. Collaborative work with operational and logistics departments CUSTOMER SERVICE ASSISTANT Key Responsibilities: * Provide customer support via telephone, e\-mail, chat, or in person * Provide information regarding shipments, delivery deadlines, tracking, and rates * Record and monitor complaints, incidents, and requests * Support resolution of issues related to delays, lost items, or damages * Update internal systems with customer and shipment information * Collaborate with operational and logistics departments Requirements: * Completed high school education (a college degree in administrative fields is a plus) * Strong verbal and written communication skills * Organizational skills and problem-solving ability * Basic computer knowledge * Prior customer service experience (preferably in logistics or transportation) Employment Type: Full-time CLT Compensation: Starting from R$2\.581,00 per month Work Location: On-site