Customer Experience Assistant I

Description

Customer Experience Assistant I Full\-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description** ----------------------- Serasa Experian is Brazil's first and largest Datatech company. As a leader in risk and opportunity intelligence solutions, we focus on credit journeys, authentication, and fraud prevention. With cutting-edge technology, innovation, and top talent, we transform risk uncertainty into the best decision—helping individuals achieve their dreams and enabling businesses of all sizes and sectors to thrive. We have 22\.000 people operating across 32 countries, and every day we invest in new technologies, talented professionals, and innovation to help all our customers maximize every opportunity. Headquartered in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100\. **Job Description** ------------------- We are looking for a **Customer Management Assistant II** to join our team! This person will be responsible for providing support and service to our customers via phone/online chat, ensuring a positive, effective, and humanized experience. **Responsibilities:** * Handle inbound customer inquiries via phone/online chat; * Clarify questions, log requests, and guide customers regarding products, services, and processes; * Resolve issues and manage complaints; * Log interactions in internal systems; * Monitor tickets and ensure timely follow-up with customers according to established SLAs; * Contribute suggestions for continuous improvement of service processes. **Qualifications** ------------------ **Requirements:** * Completed high school education (college degree in progress is preferred); * Prior customer service experience, especially via phone; * Strong verbal and written communication skills; * Ability to interact effectively with diverse customer profiles. **Preferred Qualifications:** * Experience with CRM tools and service platforms; * Background working in call centers or contact centers. **Behavioral Competencies:** * Proactivity and empathy; * Organization and problem-solving focus; * Teamwork capability; * Resilience and emotional control. **Additional Information** -------------------------- Serasa Experian is much more than you imagine. With a purpose to create a better future by expanding opportunities for individuals and businesses, we are over 4,000 people in Brazil, working across diverse teams and specialties. Here, knowledge and diversity complement each other—you can do what you love. We are committed to building an inclusive culture and a workplace where people can balance their careers with personal commitments and interests, prioritizing well-being. We are deeply dedicated to being one of the country’s best and most innovative employers—enabling extraordinary experiences and careers for our people. Our strong “people-first” approach is externally recognized through numerous market certifications: we’ve been honored by Great Place To Work™ in 24 countries and earned the international Top Employers certification, while also being named one of the best companies for young professionals—and maintaining a 4.6 rating on Glassdoor. Each recognition confirms we’re on the right path, continually improving our work environment for our talent. **Join the \#TimeVeloz!** Let’s grow together! We truly want to contribute to the growth of those around us. Our Purpose? To improve lives, share dreams, and celebrate achievements. **Job Location** ---------------- I'm interested Privacy Notice Cookies Settings