Administrative Assistant

Description

Job Summary: Customer-facing professional responsible for converting leads into scheduled appointments, qualifying them, and ensuring attendance through effective communication. Key Highlights: 1. Convert leads into scheduled and attended appointments 2. Excellent communication skills and affinity for phone calls 3. Organization and discipline in using CRM and achieving goals Job Opening: Customer Relationship Center (Administrative Assistant)* Role Mission Convert leads (from Instagram/Facebook/WhatsApp/legacy database) into scheduled and attended appointments through qualification, cadence, and follow-up. Responsibilities * Prompt response via WhatsApp/phone (initial contact and reactivation of legacy database) * Qualify leads (pain point, desire, urgency, investment capacity, profile) * Schedule appointments with active confirmation (D-1 / D0) and reduce no-shows * Structured follow-up (attempt cadence and message sequencing) * Maintain CRM records (status, reason for loss, next steps) * Achieve daily targets (contacts, conversations, appointments, show rate) Requirements * Excellent communication skills (verbal and written) and affinity for phone calls * Organization and discipline in using CRM and achieving goals * Resilience to hear "no" and maintain performance * Experience in sales/customer service (preferred: clinic/high-ticket environment) Advantages * Prior experience with CRM tools (Pipedrive, RD Station, Kommo, etc.) * Experience with Instagram Direct, paid traffic, ManyChat/Blip * Familiarity with SPIN/DISC methodologies If you are communicative, organized, and seeking growth opportunities, send your resume to 479-9742-5368. Join our team! Employment Type: Full-time, CLT permanent contract Compensation: Starting from R$1.844,00 per month Benefits: * Dental insurance * Transportation allowance Work Location: On-site