FLV Supervisor

Description

Job Summary: Responsible for supervising, organizing, and controlling FLV department routines to ensure operational efficiency, product quality, and customer service. Key Highlights: 1. FLV Team Leadership and Development 2. Strategic Management of FLV Sales and Inventory 3. Focus on Product Quality and Customer Service About Us GTOP comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. With multi-family management, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2\.000 employees, 300 checkouts, and 35\.000 m² of sales area. JOB RESPONSIBILITIES Responsible for supervising, organizing, controlling, and monitoring FLV department routines; guiding and clarifying team queries; preparing and managing work schedules, overtime, and time-off; defining timelines and standardizing procedures—aiming to maximize operational efficiency, product and service quality, while complying with regulations, best practices manual, hygiene and safety standards, established guidelines, and performance targets; as well as delivering customer service and sales. ACTIVITIES TO BE PERFORMED Ensure a positive customer shopping experience by meeting their needs, surprising and advising them about the variety of products offered, and making appropriate sales suggestions; Ensure, promote, and enhance sales targets through strategic planning of product mix, defining timelines and optimal display of attractive and distinctive products, while maintaining courteous customer relationships; Ensure reduction of FLV losses and spoilage by guiding, monitoring, and controlling daily team activities and operations; suggesting and implementing recovery actions where possible; and defining and standardizing operational procedures; Ensure procurement management for department merchandise, analyzing and managing inventory levels as well as historical sales data, seasonality, and specific promotions; scheduling orders with appropriate lead time to guarantee continuous supply without stockouts, losses, or disruptions; Ensure the product counter is always fully stocked, correctly priced, organized, and clean—guiding, controlling, and monitoring daily routines; Ensure proper receipt of goods, and organize, guide, and/or store items in refrigerated chambers, following hygiene, safety, and pre\-established standards; Keep the team informed and updated on new products; Guarantee people management regarding time-off schedules, hour banks, vacations, and other workload-related matters, by reviewing managerial reports provided by the HR Department and guiding team members accordingly; Promote professional development and team motivation through regular feedback and guidance, performance monitoring, and technical and behavioral training; Participate in periodic departmental inventories and ensure data accuracy; Maintain department organization and cleanliness—including equipment and utensils—through daily hygiene procedures, and request equipment calibration and maintenance when necessary; Requirements Maintain team unity and engagement despite daily differences and challenges Maintain an attractive, eye-catching counter with optimal product exposure Manage, prevent, and control losses and stockouts, considering store context, timing, seasonality, and location. **Additional Information:** Experience (in the field) **Preferred Academic Qualification:** Completed or ongoing undergraduate degree **Minimum Academic Qualification:** Completed high school education **Specific Knowledge:** Counter assembly, food handling, sales analysis, margin assessment, loss tracking, and production control **Computer Skills:** Microsoft Office – intermediate level **Benefits:** Health Insurance Dental Insurance Pharmacy Benefit Program Shopping Benefits at Group Stores Life Insurance * Position available for Persons with Disabilities (PCD)