Radio Operator

Description

Job opening to work at the **SAMU** 192 of Santa Catarina as a **Radio Operator** at the **Urgency Regulation Center** of the **Itajaí Valley** macroregion in **Blumenau/SC**. **MAIN RESPONSIBILITIES:** * Operate radio communication and telephone systems at regulation centers, using "Q" and "J" code language when communicating with all units involved in prehospital care; * Exercise operational control and management of the mobile prehospital care vehicle and aircraft fleet, keeping the team and regulating physician updated on the status and location of each unit; * Dispatch units according to incident color-coding, following priorities defined by the regulating physician and recorded in the Health Information System – Regulation Center; delayed dispatch is unacceptable if a mobile unit is available for such dispatch/response; * Know the road network and main access routes across the entire territory covered by mobile prehospital care services; * Be aware of the region’s primary helipads or nearby landing sites providing access to the response location (especially for transfers), with or without ambulance support; * Record all incidents and unit deactivations, including descriptions of reasons; * Inform the next shift operator of all pending items, especially unit and team unavailability; to prevent communication failures, also record these pending items in the incident logbook; * Verbally and in writing inform the coordinator and/or fleet manager of issues related to vehicles and aircraft used by teams in prehospital care; * Assist the operational team in locating the QTH whenever necessary; * Monitor unit movement in the system to assist the team in reaching the incident location; * Use Google Maps and Street View whenever necessary; * Assist in covering vacation, day-off, and/or emergency staffing schedules within the institution, when required or requested by the immediate supervisor; * Perform tasks with focus on continuous improvement of institutional processes; * Properly use and maintain all personal protective equipment (PPE) provided by the institution; * Safeguard institutional assets and use resources (equipment, materials, and facilities) responsibly, immediately reporting any problems or changes to the supervisor; * Fully comply with manuals, procedures, corporate policies, and coexistence charter; * Perform other related or inherent duties as described in the job profile and service order and/or as requested by the immediate manager. **REQUIREMENTS:** * Minimum age of 18 years; * High school diploma issued by an institution recognized by the Brazilian Ministry of Education (MEC); * Basic computer skills; * Minimum professional experience of 6 (six) months operating radio communication systems; * Personal willingness for the role, emotional balance and self-control, initiative, strong communication skills, willingness to follow instructions, dexterity in performing duties, ability to work in a team, and ethical behavior to maintain professional confidentiality. **WORKLOAD:** 30 hours per week. **WORK SCHEDULE:** 2-on/1-off rotation. **SHIFTS:** * Morning: 6:00 AM to 12:00 PM; * Afternoon: 12:00 PM to 6:00 PM; * Night: 6:00 PM to 12:00 AM; * Early morning: 12:00 AM to 6:00 AM. Employment type: Permanent CLT contract Salary: R$2.748,45 per month Benefits: * Medical assistance * Dental assistance * Education allowance * Commercial agreements and discounts * Life insurance * Meal voucher * Transportation voucher Workplace: On-site