General Services

**Join the Cinépolis experience!** We want you to be our protagonist as: General Services Assistant Location \- Norte Shopping Blumenau\-SC What do
- Night shift availability
- Weekend work required
- Competitive benefits package

Greet and welcome guests upon arrival, ensuring a fast and efficient check\-in and check\-out experience. Process and confirm reservations made in person, by phone, or via e\-mail, and keep guest records up to date. Provide detailed information about hotel amenities, available services, and local attractions, ensuring guests enjoy an informed and pleasant stay. Answer and direct telephone calls professionally, assisting both guests and internal staff with their requests. Effectively address guest complaints or issues, seeking solutions that maintain customer satisfaction. Maintain accurate records of all transactions and guest interactions, including billing, minibar consumption, and other additional services used. Collaborate with other departments, such as housekeeping and maintenance, to ensure timely fulfillment of guest requests. Process payments, issue receipts and invoices, ensuring all transactions are conducted accurately and securely. Inform guests about special packages, promotions, and additional hotel services, such as spas, restaurants, and sightseeing tours. Ensure the reception area is always clean, organized, and welcoming, reflecting the hotel's image. Compensation: R$2\.752,00 per month Benefits: * Free parking * Transportation allowance Work location: On-site
João Silva
Indeed · HR