ADMINISTRATIVE ASSISTANT

Description

Job Summary: The Customer Service Assistant is responsible for providing in-person, telephone, and digital channel customer service, ensuring agility, courtesy, and quality in the customer experience. Key Highlights: 1. Focus on excellence in public service. 2. Act with agility, courtesy, and quality in the customer experience. 3. Effective communication and proactivity in service. **Job Description:** ---------------------- The Customer Service Assistant is responsible for providing public service in person, by telephone, and through digital channels, delivering information, clarifying doubts, registering requests, and routing demands to the appropriate departments. The role emphasizes service excellence, ensuring agility, courtesy, and quality in the customer experience. **Desired Qualifications:** -------------------------- Completed high school; Basic computer skills (Microsoft Office); Strong verbal and written communication skills; Organization, courtesy, proactivity, and ease in public service. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- * Meal allowance * Transportation allowance * Attendance bonus * Salary advance * Pharmacy benefits program * Attendance award * Dental plan **Work Location:** ---------------------- Florianópolis \- SC **Working Hours:** ------------------------ 8:00 AM to 5:00 PM or 10:00 AM to 7:00 PM \- Monday to Saturday