Collections Analyst

Description

Job Summary: Collections Analyst focused on negotiation, analysis of delinquent customer portfolios, and financial recovery while maintaining customer relationships. Key Highlights: 1. Solid experience in collecting and negotiating complex debts. 2. Experience in portfolio analysis and financial indicators. 3. Focus on financial recovery and customer retention. Responsibilities and Requirements \* Analyze delinquent customer portfolio (aging list) \* Classify customers by risk level and probability of recovery \* Prioritize actions based on value, due date, and payment history \* Identify patterns of delinquency and propose improvements \* Conduct complex debt negotiations \* Formalize payment agreements \* Assess feasibility of proposals and concessions \* Focus on financial recovery and customer retention Requirements Education: Completed or ongoing undergraduate degree in Administration, Accounting, Economics, or related fields Experience: Solid experience in collections and negotiation Experience in portfolio analysis and financial indicators Technical Skills: \* Intermediate/advanced Excel (VLOOKUP, pivot tables, etc.) \* ERP/financial systems \* Negotiation and credit recovery techniques \* Basic knowledge of credit analysis (preferred) \* Behavioral Competencies \* Analytical thinking \* Strong negotiation skills \* Assertive communication \* Decision-making ability \* Results-oriented mindset \* Emotional intelligence Employment Type: Full-time CLT, Freelance / PJ Benefits: * Health insurance * Dental insurance * Childcare allowance * Education allowance * Internet allowance * Partner programs and commercial discounts * Free parking * Life insurance * Transportation allowance Work Location: On-site