Quality Assistant

Description

Job Summary: A professional to maintain the Quality Management System, aiming to improve customer satisfaction and profitability in Blumenau/SC. Key Highlights: 1. Support operations on technical matters related to the Quality Management System 2. Assist in implementing quality methodologies and continuous improvement initiatives 3. Participate in root cause investigations and development of action plans **Location:** Blumenau, Santa Catarina, Brazil **Job ID:** R0109929 **Date Posted:** 2026\-02\-02 **Company Name:** HITACHI ENERGY BRASIL LTDA. **Profession (Job Category):** Quality Management **Job Schedule:** Full time **Remote:** No **Job Description:** **The Opportunity:** Contribute to increased operational efficiency, quality, and productivity across the entire production chain by participating in maintaining the Quality Management System and its certifications, thereby improving customer satisfaction and enhancing profitability within a safe working environment aligned with defined policies, procedures, and strategies. This is an on-site position located 100% in Blumenau/SC. **How You Will Make an Impact:** * Support operations on technical matters related to the Quality Management System. * Assist in processes, methods, and work routines that ensure higher and more efficient productivity while minimizing costs; conduct business process assessments; provide support to company departments; develop standards through processes, procedures, and workflows; standardize forms and conduct internal audits; act as an internal multiplier for procedures and standards; manage quality-related documents; develop quality indicators; collect and distribute documentation, supporting the Quality Manager/Coordinator. * Support involved departments in improving manufacturing/production processes as well as administrative processes within the business area: * Execute low-complexity process mapping across business areas to establish standardized processes and identify improvement opportunities; * Assist in implementing quality methodologies (e.g., Lean Six Sigma, 5S, Kaizen, PDCA); * Participate in root cause investigations and development of action plans to address Non-Conformities identified during production process inspections, interacting with responsible departments to implement solutions. * Support activities related to quality certifications. * Support planning and monitoring of internal Quality Management System audits and process audits, analyzing non-conformities and supporting business areas in applying quality tools for root cause analysis and implementation of improvement and corrective actions. * Support planning and monitoring of external certification and/or customer audits, acting as a facilitator to meet auditor requirements and assist audited departments in demonstrating compliance with regulatory requirements. * Support business areas in analyses aimed at identifying low-complexity operational excellence and improvement projects. Participate in root cause analyses and development of action plans to resolve issues and improve processes. * Prepare and deliver training related to quality procedures to enhance the organization’s capability for continuous improvement. * Monitor customer complaint handling, interacting with relevant departments to ensure appropriate resolution. * Support business areas in customer satisfaction surveys and proper use of specific tools for conducting such surveys, as well as in organizational processes for handling customer feedback. * Support business areas in controlling measuring equipment (metrology system), verifying calibration due dates, acting as a facilitator to ensure equipment is sent for calibration, delivering user training on proper handling of measuring equipment, and preparing reports on calibration status when required. * Ensure compliance with applicable internal and external standards, procedures, and guidelines. **Requirements:** * Completed High School education * Intermediate English proficiency (mandatory) * Knowledge of reading and interpreting technical and mechanical drawings, as well as metrology * Familiarity with certifications and audits * Experience with SAP – QM module **Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. 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