After-Sales Technical Consultant

Description

Job Description Do you want to join a company that values professional growth, organization, excellence in customer service, and focus on results? Cáliber is conducting the selection process for the position of Technical and Commercial Consultant at a company specializing in motorcycles and after-sales services. We are seeking a commercially oriented professional with strong communication skills, organizational ability, and a focus on client relationships. More than just handling or opening service orders, the Technical Consultant is responsible for building trust, understanding client needs, and ensuring a consultative, transparent, and professional service experience. The company is currently strengthening and evolving its after-sales operations, seeking individuals who wish to grow alongside the business, contribute to results, and actively participate in the workshop’s development. If you thrive on goals, challenges, customer service, and professional development, this opportunity may be right for you. JOB MISSION Provide technical and commercial after-sales support, including client reception, service follow-up, negotiation of parts and services, and operational support for the workshop—ensuring high-quality service, client retention, and improved business results. KEY RESPONSIBILITIES * In-person, telephone, and WhatsApp customer service * Reception and follow-up of workshop clients * Opening and managing service orders * Preparing and negotiating quotations * Monitoring service progress and following up with clients * Commercial support and performance goal tracking * Coordination with mechanics, inventory, and warranty departments DESIRABLE KNOWLEDGE * Commercial and consultative customer service * Sales and negotiation techniques * Basic knowledge of motorcycle maintenance * Workshop and after-sales operational routines * Proficiency with systems/ERP and Microsoft Office Suite * Operational organization and client relationship management SKILLS AND PROFILE * Strong communication and interpersonal skills * Organizational ability and proactivity * Commercial mindset and results orientation * Agility and negotiation capability * Teamwork and problem-solving skills ATTITUDES AND BEHAVIORS * Commitment and accountability * Professional demeanor and sense of urgency * Customer focus and transparency * Willingness to learn and improve * Operational discipline and positive attitude WORK SCHEDULE Monday to Friday 07:30 AM to 11:30 AM \| 01:00 PM to 05:30 PM COMPENSATION * Fixed salary: R$ 1.800,00 * R$ 20.00 per day meal allowance * Performance-based commission If you seek an opportunity for professional growth, to develop your commercial career, and to work in an environment that values organization, service, and results, please submit your resume and join this initiative. Employment type: Full-time, CLT (Consolidation of Labor Laws) Pay: R$1.800,00 \- R$3.200,00 per month Benefits: * Meal voucher * Transportation voucher Education: * Completed high school (Mandatory) Experience: * Motorcycle maintenance (Mandatory) License/Certification: * Driver’s license Category A (Mandatory) Work location: On-site