Job Summary: Responsible for providing specialized Level 3 technical support for the client's ICT infrastructure, including Layer 2/Layer 3 Networking, Wi-Fi, and Checkpoint Firewall. Key Highlights: 1. Specialized technical support for Network, Wi-Fi, and Checkpoint Firewall. 2. Monitoring and resolution of events and incidents in ICT infrastructure. 3. Configuration and administration of network and security equipment. Responsible for providing specialized Level 3 technical support to the client's ICT infrastructure. **Responsibilities and Duties** **Layer 2 and Layer 3 Network – Switch:** * Monitor and resolve events, incidents, and issues related to switches; * Firmware updates on switch equipment; * Initial configuration of equipment for small units with up to 10 VLANs and environments with up to 200 (two hundred) devices; * Proficiency in accessing switches and similar devices to validate their behavior; * Perform traffic analysis on ports and equipment using built-in device features or existing network management software; * Knowledge of VLAN, Static Routing, and Port Standards (Access, Trunk 802\.1q, and hybrid); * Knowledge of LACP and Spanning Tree protocols; * Knowledge of testing and troubleshooting network equipment during initial deployment when non\-conformance is detected. **Network \- Wi\-Fi:** * Monitor and resolve events, incidents, and issues related to Wi\-Fi networks; * Configuration and activation of Access Points; * Firmware updates to the latest manufacturer-approved version for existing APs; * Configuration of required WLAN interfaces and SSIDs for the Wi-Fi environment; * Configuration of network, host, and essential service objects used in WLAN Zone firewall profiles and rules; * Configuration of Captive Portal for Guest Users on equipment utilizing WLAN Zone. **Firewall – Checkpoint:** * Configuration and activation of firewall equipment and all available functionalities such as content filtering, VPN, gateway antivirus, etc.; * Creation and maintenance of firewall rules and all available functionalities such as content filtering, VPN, gateway antivirus, etc.; * Firewall administration and all available functionalities such as content filtering, VPN, gateway antivirus, etc.; * Monitor and resolve events, incidents, and issues related to firewalls and all available functionalities such as content filtering, VPN, gateway antivirus, etc. **Requirements and Qualifications** **Education:** Completed undergraduate degree in Information Technology or related fields. **Professional Experience:** Proven experience in computer networking; Desirable knowledge of Oracle Cloud Infrastructure \- OCI. **Additional Information** **Our Benefits:** Hapvida, Bradesco, or Unimed health insurance (applicable per region); Hapvida Odonto or Bradesco Dental dental insurance; Meal allowance or food voucher; Life insurance fully covered by the company; Transportation allowance; TotalPass; Pharmacy discount program; University partnership discounts; Corporate Education Platform; Welcome Kit for newborns; Moodar platform. Great to have you visit us virtually! Shall we get to know each other better? For over 35 years, Grupo Lanlink has been building transformative experiences—not only for companies but also for people’s lives—across all five regions of Brazil. We envision the future with the purpose of impacting lives and serving as a safe harbor for innovation. Our workspaces are shaped by our employees, who wear the shirt proudly and build, day after day, a joyful and collaborative workplace. We believe trust is the foundation of our relationship with our people and our clients—a trust cultivated through practices such as: hiring and welcoming, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing. We are many, we are diverse, \#nossomosLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink today. **HEY, ALL OUR POSITIONS ARE PRIORITY FOR PEOPLE WITH DISABILITIES (PCD)!**
João Silva
Indeed · HR
João Silva
Indeed · HR
