Customer Management Assistant

Description

Job Summary: We are seeking proactive individuals willing to innovate and act as transformative agents to achieve our goal of providing sanitation services to the population. Key Highlights: 1. Act as a transformative agent in basic sanitation 2. A sustainable, developmental, and safe work environment 3. An ethical and inclusive culture that values diversity To be the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have operated in 39 municipalities, employed over 2,500 people, served 6 million customers, and pursued our purpose of delivering sanitation services in the best possible way to the populations we serve—helping Brazil achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive individuals willing to innovate and act as transformative agents toward our objective. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. **Work Location: Aracaju, Sergipe** **Responsibilities and Duties** * Enter bill adjustments into the system according to company instructions; * Provide support in scheduling teams assigned to the customer area; * Open service orders upon customer request and forward them to field teams; * Assist in preparing reports on revenue collection, billing, or inspection services performed for management review; * Record meter readings in cases of anomalies, per internal procedures and average consumption; * Monitor billed volume versus customer meter readings. **Requirements and Qualifications** * Completed High School education; Proficiency in Microsoft Office suite. * At Iguá Saneamento, we value diversity in all contexts and strive to promote an ethical and inclusive culture at all times. As a company and team, we pursue equity and respect all forms of diversity (gender, disability \- PwD, LGBTQIAPN\+, ethnic-racial background, beliefs, and generations). Join us in driving this change—we believe in the power of every individual to generate transformation! **Additional Information** **Our Benefits** Here, we care for our people at every stage of their journey as employees. Discover what we offer: **Health, Well-being, and Quality of Life** * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Well-being Program offering free psychological counseling * Annual flu vaccination at no cost to employees * Preventive health and chronic disease management programs, promoting healthy habits * Access to a network of affiliated establishments, including gyms and studios (TotalPass) * Partner network offering discounts on products and services * Internal quality-of-life programs: Mente Leve (emotional well-being), Convivendo (support for employees with chronic conditions), Enxuga (healthy habit promotion), and Melhor Maternidade (prenatal and postnatal support for employees and dependents, and children up to 2 years old) * Life insurance **Family and Personal Support** * Extended maternity leave (180 days) and paternity leave (20 days) **Food** * Meal allowance * On-site cafeteria or meal voucher (depending on operational setup) * Special Christmas voucher (in gift basket or meal/food card format, depending on the unit) **Mobility** * Commuter allowance or parking (subject to internal policy and job location) **Financial Incentives** * Market-competitive salary * PLR – Profit and Results Sharing * Payroll-deductible loan **Development and Career** * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary by unit, position, or employment regime, subject to eligibility criteria; further details will be provided.* #### **In 2017, we were born with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have established ourselves as one of the leading companies in the sector nationwide, operating across six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We operate committed to enhancing quality of life and public health for the populations we serve—through responsible, excellence-driven delivery of treated water and sewage collection, conveyance, and treatment services. More than a business activity, we view universal access to basic sanitation as a large-scale commitment—to life, to people, to the environment, to our partners, and to Brazil’s sustainable development. This purpose guides our decisions and reinforces daily our commitment—with every single drop. Our identity is defined by an innovative DNA that fosters a welcoming, respectful, and learning-rich environment—creating positive societal impact. Valuing and respecting differences is integral to our culture, enabling ethical and inclusive practices and fostering a psychologically safe workplace for women, persons with disabilities, Black individuals, LGBTQIA\+ individuals, regardless of beliefs, age, or any other social or identity marker. We pursue equity and respect within our teams and believe in the power of each individual to drive transformation. We already exceed **2\.800 employees**, and continue aiming even higher. Have you ever wondered about your purpose—or what story you wish to write for your life and career? Have you always dreamed of playing a leading role and positively impacting thousands of lives? Here, you can be part of this transformation. **\#JoinIguá** Let’s build a better future—together, Iguá Saneamento.