Junior Contemplay Analyst

Description

Job Summary: This professional will perform multichannel customer service, document verification, and process monitoring to ensure compliance and optimization of deadlines. Key Highlights: 1. Multichannel customer service and document verification 2. Collaborative work with internal teams 3. Focus on empathy, active listening, and assertive communication ### **JOB DESCRIPTION** The **Ademicon** is more than a company—it’s a brand that delivers results! We plan not only for client acquisition but also for the career development of professionals who aspire to become experts in their field. Here, doors are open for you to showcase your talent—not just to us, but to **EVERYONE**! We are a market-leading consortium company with over 30 years of experience, always looking ahead and seeking professionals ready to achieve even greater success. Our expansion is taking shape worldwide, with over 240 business units, more than 7,000 consultants and licensees, and a corporate team of over 420 employees. In 2024, the company achieved the remarkable milestone of over R$84 billion in credits commercialized and over 295,000 customers served. Yet these numbers are possible only because of our people—those who bring our brand to life and carry forward everything we believe in. And yes, we believe in **YOU**! Join this team and take the first step toward a successful future. **Responsibilities** * Receive requests via integrated platform * Perform document verification and process sequencing * Monitor process progress and ensure compliance with internal policies * Provide multichannel customer service (Pipefy, WhatsApp, and in-person) * Collaborate synergistically with internal teams to ensure adherence to regulations, optimize deadlines, and align offered products with platform functionalities ### **JOB REQUIREMENTS** * Completed or currently pursuing a bachelor’s degree * Prior experience in commercial support or back-office roles is desirable * Effective communication skills—ability to express oneself clearly and concisely, both orally and in writing * Focus on empathy, active listening, and assertive communication * Ability to prioritize tasks * Organizational skills * Sense of urgency * Proactivity and emotional intelligence to handle diverse customer profiles and situations * Teamwork orientation **Desirable Knowledge** * Knowledge of individual (PF) and/or corporate (PJ) credit analysis ### **BENEFITS** * Unimed health insurance * DentalUni dental insurance * Meal allowance and food voucher * Transportation allowance or fuel subsidy * Group life insurance * Emergency coverage (Eco Salva and Unimed Mobile) * Profit-sharing program (PPR) * Performance evaluation, Individual Development Plan (IDP), and Corporate University * Educational partnerships and incentives for continuous learning * Benefits club offering exclusive discounts across various services * Employee engagement initiatives and incentive campaigns * TotalPass for health and wellness * Open fruit—available at the office * Birthday leave day * Dress code aligned with our culture, reinforcing professionalism, care, and brand identity. ### **ADDITIONAL INFORMATION** **Employment Type:** CLT