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Job Summary: We are seeking a professional to provide support and maintenance for the company's systems, ensuring proper functionality and contributing to continuous improvements. Key Highlights: 1. Provide support and maintenance for corporate systems. 2. Identify and implement improvements in systems and processes. 3. Collaborate in a team with joy and safety. Did you know that one of the greatest dreams of Brazilians is to acquire their own home? Rottas Construction and Development Company has been operating since 2010, applying modern civil construction techniques, rigorous project management, and dedicated commitment to delivering quality and fulfilling our customers’ dreams. Our **Purpose** is to always do our best and deliver even more, creating a virtuous cycle that improves the lives of our customers, employees, partners, and the communities we serve. We are looking for people to join our team! **Responsibilities and Duties** **Provide support and maintenance for the company’s systems, ensuring the proper operation of solutions used by end users and contributing to continuous improvements in processes and systems.** * Handle and manage high-volume system support tickets. * Provide support for corporate systems, with expertise in the Mega system. * Identify and implement improvements in systems and processes; * Familiarity with systems commonly used by construction companies, such as Mega, CV\-CRM, Mobuss, Gupy, and corporate intranets. * Organize, prioritize, and track requests using the ticketing system; * Provide remote support and, when necessary, on-site support to company offices in Santa Catarina and Paraná; * Maintain communication and track requests via the ticketing system and Microsoft Teams; * Ensure end-to-end tracking of requests until full resolution and user validation. **Requirements and Qualifications** **Education:** * Currently enrolled in or graduated from a Bachelor’s program in Computer Science, Systems Analysis and Development, Software Engineering, or related fields. **Specific Knowledge:** * Mega system; * System support; **Desirable:** Microsoft 365 and cloud environments. **Additional Information** Discover Rottas Construction’s benefits package and differentiators: **Work Schedule:** Monday to Friday, from 8:30 AM to 6:00 PM, with a 1-hour lunch break. **Benefits** * Issuance of 13 invoices per year; * Cost-of-living allowance (Caju); * Employee referral program; * Wellhub (Gympass); * Birthday Day Off; * Maternity/Paternity Kit; * Bonus tied to performance goals; * Partnerships with educational institutions; * Health insurance; * Dental insurance. **In addition:** * Performance evaluation cycle; * Individual Development Plan (IDP); * Continuous feedback. ***Apply now for this position and join the \#RottasTeam*** Applying modern construction techniques and rigorous project management, **Rottas** has accumulated over **260,000 m²** of contracted projects in southern Brazil. In its 14-year history, the company has delivered a portfolio of over **5,150 residential units**, in addition to industrial and commercial projects. We take pride in planning, dedication to delivering quality, and firm commitment to meeting schedules. These attributes are helping Rottas win increasingly satisfied customers — customers who find in Rottas a partner committed to realizing their dreams. **Mission** To **develop** and **construct** distinctive, admired real estate projects **sustainably**, generating a positive impact on **society as a whole.** **Vision** To be among the **most relevant** and the **most profitable development company** in southern Brazil within our operating segments. **Values** * Customer focus; * People who make a difference and are valued for their contributions; * Integrity and transparency; * Profit for sustained growth; * Simplicity combined with creativity and austerity; * Methodology and quality for continuous improvement; * Teamwork with joy and safety; * Responsibility toward the community and the environment. **People Who Make Things Happen** Rottas professionals form a united and cohesive team. Our specialists master modern construction techniques and possess extensive experience in executing and managing large-scale projects. With efficient planning and strict control at every construction phase, our results include precise logistics, cost control, adherence to deadlines, and high productivity rates. This is how Rottas establishes its strongest market differentiation — focused on service excellence and exceeding each customer’s expectations. **People Who Deliver Quality** Rottas Construction holds Level A certification under the PBQP\-H (Brazilian Program for Habitat Quality and Productivity), a federal government initiative evaluating compliance with technical standards and the quality of services, materials, and labor. Furthermore, Rottas’ quality is certified by CBG — a certification body with over 20 years of market experience. This is how Rottas reaffirms its commitment to advancing quality, productivity, and sustainability. *“Manage and execute construction projects with quality, pursuing continuous process improvement while meeting governance and sustainability requirements. Ensuring satisfaction for customers, employees, and society.”* **Safety First** At Rottas Construction, quality management is **directly linked to safety.** Throughout each project, technical standards are observed **rigorously**, ensuring best practices across all company departments. At every Rottas development, safety is treated as a **top priority**, aligning worker safety with environmental protection.
