Customer Service Assistant

Description

Job Summary: Customer service, resolution of requests, offering commercial products and services, and document management, contributing to customer satisfaction. Key Highlights: 1. Customer service focused on satisfaction and ethics 2. Seeking solutions and routing requests 3. Offering commercial products and services **Join CPFL Group and Boost Your Career!** **Customer Service Assistant (position exclusively for persons with disabilities or INSS-rehabilitated individuals)** Where you will work: Novo Hamburgo/RS Work model: On-site Company: RGE – A company of CPFL Energia Group **Prerequisites:** * Must be a person with disability (PwD) or INSS-rehabilitated individual — medical report or rehabilitation certificate required; * Must have completed high school; * Must possess computer literacy (Email, Word, and Internet); * Experience in public-facing service is desirable — considered a plus; * Must reside in Novo Hamburgo or a neighboring city. **Your daily responsibilities:** * Serve customers in accordance with quality policies, legislation, health and safety, environmental standards, Corporate Responsibility, and the "5S" Program across all activities, ensuring customer satisfaction, maintaining ethical conduct, and contributing to continuous improvement of the organizational climate; * Seek solutions for customer requests, providing reliable information and correctly routing them to relevant departments, thereby preventing complaints (Ombudsman, PROCON, regulatory agencies, Public Prosecutor’s Office, etc.), and representing the company when necessary; * Offer commercial products and services, promote and encourage use of electronic service channels and authorized partners, focusing on process optimization; * Receive, analyze, and route documents to respective departments according to defined deadlines and procedures; * Identify and inform your immediate supervisor of potential process non-conformities to enable preventive and corrective actions; * Collect and record information in customer service statistical reports, adhering to established standards and deadlines; * Comply with procedures defined by current legislation regarding service hours, agency organization and information availability (posters, registration forms, updated tariff tables, etc.), as well as managing TME (maximum waiting time) within the limit established by the company; Stay updated through trainings, refresher courses, and reading materials, utilizing information channels provided by the company or other available sources. * **What we offer:** * Transportation Allowance; * Meal Allowance; * Medical Assistance; * Dental Assistance; * Childcare Assistance (subject to eligibility criteria); * Life Insurance; * Profit Sharing Plan (PLR); * Gympass; * "Fale Comigo" Program (free, confidential telephone-based advisory service for psychological, legal, financial, and social support). **Learn more about us:** We operate in Brazil’s electric power sector and boast a solid history since 1912, contributing to the development of cities and states we serve through solutions in **power generation, transmission, distribution, energy trading, and service provision.** Since 2017, the Group has been part of State Grid, the world’s largest electric power company, reinforcing our growth strategy and leadership in Brazil’s electric sector. Through our distribution companies, we deliver electricity to over 10 million addresses, serving more than 22 million people with the efficiency of our service network. We believe diverse teams and an inclusive environment for all individuals are essential to sustaining innovative organizations focused on customers; therefore, we value diversity and guide our actions to ensure an inclusive culture and equal opportunities for everyone. Want to learn more about CPFL Group? Visit: https://www.grupocpfl.com.br/