Customer Service Assistant

Description

Job Summary: Customer service, seeking solutions for requests and promoting commercial products and services, all aligned with quality policies. Key Highlights: 1. Customer service focused on satisfaction and ethical conduct. 2. Seeking solutions and correctly routing customer requests. 3. Offering products and services while promoting electronic channels. **Join CPFL Group and Boost Your Career!** **Customer Service Assistant (position exclusively for persons with disabilities or INSS-rehabilitated individuals)** Where you will work: Novo Hamburgo/RS Work model: On-site Company: RGE – A company of CPFL Energia Group **Prerequisites:** * Must be a person with disability (PcD) or INSS-rehabilitated individual — medical report or rehabilitation certificate required; * Must have completed high school; * Must possess computer literacy (Email, Word, Internet); * Prior experience in public-facing service is desirable — considered an advantage; * Must reside in Novo Hamburgo or a neighboring municipality. **Your daily responsibilities:** * Serve customers in accordance with quality policies, legislation, health and safety, environmental regulations, Corporate Responsibility, and the "5S" Program across all activities, ensuring customer satisfaction, maintaining ethical conduct, and contributing to continuous improvement of organizational climate; * Seek solutions for customer requests, providing reliable information and correctly routing them to respective service areas, thereby preventing complaints (Ombudsman, PROCON, regulatory agencies, Public Prosecutor’s Office, etc.), and representing the company when necessary; * Offer commercial products and services, promote and encourage use of electronic service channels and authorized partners, focusing on process optimization; * Receive, analyze, and route documents to respective departments according to established deadlines and procedures; * Identify and inform immediate supervisor of potential process non-conformities to enable preventive and corrective actions; * Collect and record data in statistical service reports, adhering to defined standards and deadlines; * Comply with applicable legal requirements regarding service hours, agency organization, and information availability (posters, registration forms, updated tariff tables, etc.), and manage TME (maximum waiting time) within the limit set by the company; * Stay updated through training, refresher courses, and reading materials, utilizing internal company communication channels or other available sources. **What we offer:** * Transportation Allowance; * Meal Allowance; * Medical Assistance; * Dental Assistance; * Childcare Assistance (subject to eligibility rules); * Life Insurance; * Profit Sharing (PLR); * Gympass; * "Fale Comigo" Program (free, confidential telephone-based advisory support for psychological, legal, financial, and social assistance). **Learn more about us:** We operate in Brazil’s electric power sector and boast a solid history since 1912, contributing to the development of cities and states we serve through solutions in **power generation, transmission, distribution, energy trading, and service provision.** Since 2017, the Group has been part of State Grid, the world’s largest electric power company, reinforcing our growth strategy and leadership position in Brazil’s power sector. Through our distribution companies, we deliver electricity to over 10 million addresses, serving more than 22 million people with the efficiency of our service network. We believe diverse teams and an inclusive environment for all individuals are fundamental to the sustainability of innovative organizations focused on customers; therefore, we value diversity and guide our actions to ensure an inclusive culture and equal opportunities for everyone. Want to learn more about CPFL Group? Visit: https://www.grupocpfl.com.br/