Collections Assistant

Description

Job Summary: This professional will actively and receptively contact customers to collect outstanding amounts, negotiate payment deadlines and terms, and support the preparation of reports. Key Highlights: 1. Actively and receptively contact customers for collections. 2. Negotiate payment deadlines, terms, and agreements. 3. Monitor and manage the portfolio of delinquent customers. Actively and receptively contact customers to collect outstanding amounts (phone, e\-mail, WhatsApp, etc.). Negotiate payment deadlines, terms, and possible agreements. Issue and send bank slips, invoices, and duplicate financial documents. Monitor and manage the portfolio of delinquent customers. Update customer registration information and records in the system. Log customer interactions and negotiations. Support the preparation of collection reports and delinquency indicators. Collaborate with Finance, Sales, and Customer Service departments. Ensure compliance with company collection policies. Update and monitor departmental indicators. * Desired Education and Experience: Completed high school education. Prior experience in customer service or collections. Strong verbal and written communication skills. Basic computer knowledge (Excel, CRM / ERP systems). * Preferred Qualifications: Experience negotiating debts. Familiarity with financial systems or collection platforms. Basic understanding of financial indicators (e.g., delinquency rate, aging). Salary: R$1\.500,00 \- R$1\.600,00 per month Benefits: * Medical assistance * Dental assistance * Commercial agreements and discounts * Meal allowance * Transportation allowance Work Location: Hybrid remote work for Pechincha, RJ