Job Summary: A professional to manage operations and customer service, coordinating onshore and offshore service teams while ensuring compliance and continuous improvement. Key Highlights: 1. Leadership of onshore and offshore service teams 2. Operations and customer service management 3. Promoting continuous process improvements Bekaert is seeking a **Technical Services Coordinator** to join our **Ropes 360** team in **Macaé/RJ**. This position is responsible for managing operations and customer service, coordinating a field service team composed of supervisors and technicians performing **onshore and offshore** services, as well as supporting this operation with a dedicated support team. Key responsibilities include managing work schedules, embarkation and disembarkation logistics, tracking working hours and leave entitlements, ensuring compliance with applicable legislation and service contract requirements. We seek a professional with strong leadership capabilities, experience in managing onshore and offshore services, planning and decision-making skills, who acts as a facilitator for processes, promoting continuous improvements in controls and operations. **Key Responsibilities** * Coordinate and develop the Ropes 360 operations team, fostering a high-performance, safe, and collaborative environment. * Manage customer service, ensuring service delivery meets established standards for quality, safety, timelines, and cost. * Plan, schedule, and monitor execution of onshore and offshore services, ensuring appropriate resource utilization and adherence to project timelines. * Coordinate logistics for team embarkation and disembarkation, ensuring compliance with legal, contractual, and operational requirements. * Administer work schedules, working hours, rest periods, and leave entitlements, ensuring compliance with labor legislation and regulations applicable to offshore operations. * Define operational priorities and allocate human, material, and equipment resources. * Monitor operational, safety, productivity, quality, and cost indicators, implementing corrective and improvement actions. * Act as a facilitator in reviewing and improving processes, controls, and operational procedures. * Manage the department’s operational budget, monitoring costs, identifying variances, and proposing actions to achieve expected financial results. * Support the commercial team in customer relationship management, technical visits, and development of new business opportunities. * Ensure availability and proper maintenance of equipment used in operations, in coordination with technical teams. * Ensure legal and regulatory compliance of operations, including documentation, licenses, authorizations, and requirements applicable to the base and executed activities. * Review and approve operational reports, inspections, and technical documentation. **Desired Experience and Knowledge** * Minimum 3 years’ experience in operations management, technical services, inspections, or related areas. * Experience managing onshore and offshore operations and services. * Knowledge of labor legislation applicable to offshore operations. * Experience monitoring performance indicators and results. * Experience in customer, supplier, and business development support relationships. * Familiarity with cargo handling inspection and equipment. * Familiarity with logistics processes, procurement, and supplier management. **Academic Qualifications, Languages, and Legal Requirements** * Engineering (Mechanical or Mechanical Production) * Active CREA registration (for signing reports) * Advanced English **Benefits** * Vacation bonus: 62.5% of monthly salary * Health and dental insurance for employee and direct dependents * Life insurance for employee and dependents * PGBL with company contribution * Meal allowance (VR or VA) * Commuting allowance (VT) or on-site parking * Wellhub * Profit-sharing program * Employee assistance program offering financial, legal, and psychological support * Extended paternity and maternity leave * Assisted medicine * Credit cooperative **Additional Information** * Employment type: CLT * Work location: RJ (Duque de Caxias and Macaé) * Work arrangement: Hybrid Minimum Education: Bachelor's Degree Desired Education: Mechanical/Mechatronics Engineering, Bachelor's Degree Languages: English (Advanced) Willingness to travel
João Silva
Indeed · HR
João Silva
Indeed · HR
