Hospitality Host I

Description

Job Summary: A hospitality professional focused on customer service, reservation management, and cashier operations, ensuring excellence and satisfaction. Key Highlights: 1. World leader in Enhanced Hospitality 2. Focused on creating new connections and emotions for guests 3. An environment that promotes inclusion and care Company Description We are Accor. We are the world leaders in Enhanced Hospitality. We are more than 230\.000 hospitality specialists placing people at the heart of what we do, creating new connections and emotions for our guests, nurturing a true passion for service and achievements beyond limits. Everything we do comes from the heart, which is why we are the largest in the art of welcoming, connecting, and serving. We are much more than accommodation and hotels. Our promise is to exceed all expectations, promoting inclusion, care, and impeccable service. We pay attention to the world and to what people seek. Based on the strength of our teams and our robust holistic ecosystem of brands and solutions, we are paving new paths to shape tomorrow’s hospitality and inspire new ways of experiencing the world. \#Be Limitless Do what you love, care for the world, challenge the status quo. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. We welcome you as you are, and you will find a job and a brand that matches your personality. We support your daily growth and learning, ensuring your work brings purpose to your life. Job Description Process requested reservations by checking system availability. Inform customers of all details, such as: daily rate, room type, check-in/check-out times, etc. Be responsible for the hotel’s reservation email, responding to customer inquiries and confirming reservations received via this channel. Welcome customers according to the brand’s service style. Act as a service facilitator, providing basic information about hotel operations.  Verify reservations, request completion of personal data on the FNRH (when required), and check required documents. Ensure compliance with lodging laws for minors and deliver room keys. Serve as the primary liaison between customers and other hotel departments, receiving their requests, suggestions, complaints, etc. Seek resolution and escalate to the responsible department when necessary. Stay updated on all city-related information, including entertainment options, local events, etc. Offer and register loyalty program points according to guidelines. Pay special attention to regular guests and Le Club members. Ensure differentiated welcome for them, offering available Soft Benefits based on their tier and preferences. Answer telephone calls according to the brand’s service style. Provide wake-up calls upon guest request. Ensure compliance with Front Desk practices and Autocontrol procedures. Assist customers at the hotel restaurant/bar/convenience store when required, in line with the spirit of versatility. Monitor room availability at the property using the distribution system (TARS, Omnibees, or other applicable systems), considering the hotel’s actual situation. Avoid discrepancies between reservations and occupied rooms. Close accounts by verifying with the guest that charges have been correctly posted. Present invoices, clarify any questions, and make corrections when necessary. For ibis budget, payment must be collected at check-in. Additional charges must be billed separately. Verify and organize documents after check-out for invoice and tax invoice dispatch to the guest. Be responsible for safeguarding all receipts (cash and credit cards). Monitor cash flow and ensure no discrepancies occur. Perform cash control and closing, registering it per Autocontrol guidelines. Make corrections if needed and securely store all receipts in the safe. Verify tax invoices, checking customer and company names, amounts, and payment methods. Confirm no tax invoices are missing and arrange them in descending order. Review outstanding balances and pending accounts. Maintain petty cash control per Autocontrol guidelines. Print and justify reversals performed during your shift. Analyze discrepancies between reservations and occupied/vacant rooms per Autocontrol guidelines. Review reports regarding daily rates and segmentation to verify correct values and codes. Manage luggage storage and delivery. Charge fees per brand practices. ibis-specific requirement: Inspect the “15-Minute Mission” cabinet, verifying housekeeping and maintenance items for emergency use and urgent requests. Qualifications Open Mindset Customer Orientation Self-Confidence and Communication Teamwork Proactivity and Initiative Business Knowledge and Improvement Additional Information Salary: R$ 1981,33 Benefits: Health Insurance \- Co-payment Dental Insurance \- Optional On-site Cafeteria Profit Sharing Life Insurance