Administrative Assistant - (Copy)

Description

Job Summary: Professional to support operations, ensuring lead distribution, deadline compliance, and smooth internal processes. Key Highlights: 1. Integrated collaboration with enrollment and supervision teams 2. Monitoring and control of service delivery to ensure rapid response 3. Support for campaigns and internal process improvements **Job Mission:** Support operations by ensuring accurate lead distribution, timely deadline compliance, and smooth internal processes. Work integrally with the enrollment team and supervision to guarantee routine efficiency and information reliability. **Main Responsibilities** * Monitor service response time and trigger lead reassignment in case of delays, ensuring rapid responses to leads. * Manage the service queue and lead distribution according to priority, source channel, course, and strategies defined by supervision. * Identify and flag issues in the service flow, such as stalled, duplicated, or incorrectly statused leads. * Support execution of manual and automated campaigns and targeted communications. * Flag inconsistencies, bottlenecks, or opportunities for internal process improvement. * Perform vestibular corrections as directed by supervision. * Route leads from referrals, ensuring correct system linkage. * Perform complementary administrative tasks, such as spreadsheet updates, document control, and ad-hoc management requests. **Requirements** * Completed high school education * Basic knowledge of Microsoft Office suite * Strong written and verbal communication skills * Organizational ability, attention to detail, and proactivity **Work Schedule**: 44 hours per week, Monday through Friday. **Work Mode:** On-site **Employment Type:** CLT **Compensation and Benefits:** * **Salary:** R$ 1.518,00 (20% increase after 90 days of probation) * **Meal Allowance:** R$ 15.00/day worked (after 30 days of probation); * **Dental Plan** (after 90 days of probation); * **TotalPass** (after 90 days of probation); * **Starbem** (after 90 days of probation); * **Avus** (after 90 days of probation); * **Transportation Allowance;** * **Career Development Program.** **If you believe in the power of education, this is where you belong.**