Customer Quality Analyst

Description

Job Summary: Act as the primary customer contact point, coordinating audits and addressing quality issues while supporting APQP monitoring. Key Highlights: 1. Technical customer relationship management and audit coordination. 2. Quality issue management and handling of customer-specific requirements. 3. Support in APQP monitoring and performance indicator management. For over 65 years, Moura has contributed innovative ideas and technologies to deliver the best energy solutions and drive the future forward. Here, we respect and promote diversity, believing in people and their ability to achieve and grow. If you thrive in an innovative environment offering continuous challenges, join us! How about becoming part of this energy? \#VemSerMoura! . **Responsibilities and Duties** ***Main Responsibilities:*** * Serve as the primary routine contact point for customers within your portfolio, technically representing the customer in relevant company activities and forums, conducting necessary technical interactions with customers (excluding specialized topics handled by other functions), and acting as the administrative user of customer portals; * Assist in coordinating audit-related activities for customers within your portfolio, including necessary cross-functional tasks aligned with respective departmental responsibilities. * Identify, deploy, and update Customer-Specific Requirements into the Management System, maintaining updated mapping of requirement fulfillment and ensuring proper deployment to relevant specialist/responsible departments. * Assist in coordinating quality issue resolution for customers within your portfolio, keeping customers informed on resolution progress—including online system updates—attending customer meetings as needed to present resolutions, and engaging appropriate departments to ensure adherence to the Rapid Response process. * Support monitoring of APQP (Advanced Product Quality Planning) progress for projects of customers within your portfolio, executing assigned project tasks, tracking each project phase, and providing support throughout. * Monitor and assist in managing customer performance indicators, retrieving indicator results from customer portals, critically analyzing indicators, and requesting appropriate corrective actions from responsible departments for any anomalies. **Requirements and Qualifications** ***What We Seek?*** ***Education:*** * Currently pursuing a Bachelor’s degree in Chemical / Mechanical / Electrical / Industrial / Mechatronics / Production Engineering or related fields. ***Knowledge:*** * Intermediate English proficiency; * Familiarity with quality tools (8D, FMEA, SPC, APQP/PPAP, etc). ***You Stand Out If You Have:*** * Advanced English proficiency; * Experience in external customer service and issue resolution; * Knowledge of QMS (Quality Management Systems). **Additional Information** ***What We Offer?*** In the Moura way, we believe people are the energy that drives the future. Here, we value and recognize our people, delivering top-tier benefits to \#Mourianos: Health Insurance; Dental Insurance; Grocery Allowance; Profit Sharing Program; TotalPass; Discount Club. Moura Group companies continuously seek new talents to strengthen their teams. If you are dynamic, results-oriented, possess strong interpersonal skills and teamwork capabilities, and constantly pursue continuous improvement, join our team. **BELIEF** Strengthening relationships ensures a better future. **MISSION** To produce and deliver the best battery solutions with a cohesive team, generating wealth, pioneering innovation, doing things well, and with passion. **Produce and Deliver:** We operate across the entire battery production and distribution chain—from R&D supported by leading global manufacturers; through manufacturing, enabled by an efficient production system ensuring high-quality and reliable products; to distribution, powered by our exclusive Distributor Network and logistics model guaranteeing delivery of our products and services across Brazil and Mercosur. **Best Battery Solutions:** We continuously engage with our customers to understand their needs and integrate products and services that fully meet their business demands. **Cohesive Team:** We mobilize and energize our employees and partners around shared beliefs and goals. We encourage collaborative work because we believe teamwork enhances productivity and creativity. **Pioneering Innovation, Doing It Well, With Passion:** These three phrases define who we are—the “Moura Way”. **VALUES** **People:** We believe in people **Quality:** We are committed to doing things well **Innovation:** We pioneer to sustain our business **Customers:** We believe our success depends on our customers’ success **Sustainability:** We pursue sustainable growth and long-term business viability **Integrity:** We act according to our values and principles **Perseverance:** We relentlessly overcome challenges