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Job Summary: The professional will plan, manage, and coordinate Food & Beverage area activities, overseeing quality, finances, and ensuring customer satisfaction. Key Highlights: 1. Lead and coordinate the team, stimulating motivation and evaluating performance. 2. Ensure customer satisfaction through a unique and flawless experience. 3. Promote the Heartist culture and Accor brand values. Company Description We are Accor. We are global leaders in Enhanced Hospitality. We are over 230\.000 hospitality specialists placing people at the heart of what we do, creating new connections and emotions for our guests, nurturing a true passion for service and achievements beyond limits. Everything we do comes from the heart, which is why we are the world’s greatest at the art of welcoming, connecting, and serving. We are much more than accommodation and hotels. Our promise is to exceed all expectations, promoting inclusion, care, and impeccable service. We stay attuned to the world and to what people seek. Based on the strength of our teams and our robust holistic ecosystem of brands and solutions, we are paving new paths to shape tomorrow’s hospitality and inspire new ways of experiencing the world. \#Be Limitless Do what you love, care for the world, challenge the status quo. By joining Accor, every chapter of your story is yours to write—and together, we can imagine tomorrow’s hospitality. We welcome you as you are, and you’ll find a role and a brand that aligns with your personality. We support your daily growth and learning, ensuring your work brings purpose to your life. Job Description* Plan, manage, and coordinate Food \& Beverage area activities, defining guidelines and work routines, providing guidance, prioritizing/distributing tasks, and resolving relevant operational issues. * Oversee qualitative and financial management of the F\&B area, maintaining breakfast, lunch, dinner, and bar standards, complying with food hygiene and handling regulations, managing storeroom inventory and departmental costs. Ensure customer satisfaction through a unique experience. * Participate in developing the restaurant’s commercial strategy and monitor its execution. * Conduct commercial visits to attract external customers to the restaurant. * Participate in developing food and beverage menus. * Maintain breakfast, lunch, dinner, and bar standards, complying with food hygiene and handling regulations, food safety standards, and brand requirements. * Ensure product and service quality across all sales points. * Ensure customer satisfaction levels. Research, monitor, listen to suggestions, criticisms, and complaints. Take appropriate actions and implement initiatives to foster customer loyalty. * Guarantee physical, asset, and food safety for customers, staff, and the general public within the hotel facilities under your responsibility. * Continuously seek new suppliers to improve the restaurant’s cost-efficiency ratio. * Develop festivals and activities to energize the hotel’s restaurant and bar. * Monitor storeroom operations regarding procurement, quality, and receipt of goods. * Participate in drafting the annual budget and control actual versus budgeted figures. * Monitor hotel performance within the department, guiding preventive/corrective actions jointly with responsible supervisors and the General Manager, aiming to guarantee a unique and unforgettable guest experience. * Supervise the posting of F\&B invoices into the storeroom system. * Conduct physical inventory of F\&B items and submit relevant information to the unit’s accounting office (CSC / Ascon / Others), if applicable. * Stay updated on competitors’ activities and performance to support decision-making. * Perform monthly closings and analyze prime cost, gross margin, and ABC curve. * Prepare work schedules and vacation plans, size teams, and define time and service quality standards. * Coordinate the team under your responsibility—selecting, training, evaluating performance, and boosting staff motivation. * Upon identifying a guest preference, share this information with the Front Office team so the ACDC is updated, enabling personalized products and services for each guest and making every stay surprising. * Serve as an ambassador of Heartist and brand values. Lead Service Culture engagement initiatives. * Follow management directives regarding selective waste collection and consumption of water, energy, and cleaning products to meet environmental objectives Qualifications Open Mindset Customer Orientation Self-Confidence Communication Teamwork Proactivity and Initiative Business Knowledge and Improvement Additional Information Salary: Disclosed during the interview Benefits: Medical Plan – Co-payment Dental Plan – Optional On-site Cafeteria Profit Sharing Life Insurance
