Receptionist

Description

Job Summary: Responsible for greeting patients, managing authorizations, payments and data, and supporting unit operations to ensure high-quality and efficient care. Key Highlights: 1. Essential patient reception and support in dialysis clinics 2. Management of critical administrative and operational processes 3. Work environment focused on care and well-being **The DaVita Way** *The DaVita Way means we dedicate our Minds, Hearts, and Hands to achieving our Mission, living our Values, and building a healthy Village. We care for each other with the same intensity we care for our patients.* Interested? Join us and make a difference in your life and in the lives of our patients! Let’s build the world’s best health community—together! **Responsibilities and Duties** **Patient Reception and Support** * Greet patients and visitors, providing information about dialysis procedures and appointment hours. * Issue temporary ID badges for visitors and companions, when necessary. * Schedule and reschedule dialysis and multidisciplinary team appointments in the Tasy system, according to clinic demand and capacity. * Record patient attendance and absences monthly in the Centralized Health Service Regulation and Provision System (CROSS). **Authorization and Billing Management** * Request Outpatient High-Complexity Procedure Authorizations (APAC) for medications, completing required forms. * Build the schedule and execute billing for the Outpatient Production Bulletin (BPA) of SUS patients using the municipal government’s system. * Request hemodialysis password releases from health plans and enter billing guides into Tasy. **Data Updates and Registration** * Collect and maintain up-to-date patient information, such as contact details and health insurance plans. * Record patient weights at the beginning and end of dialysis in the system. **Payment and Billing Management** * Receive payments for services rendered and manage payment records, issuing receipts and invoices when necessary. * Verify and confirm patient insurance information for billing purposes. * Transmit data entered in Tasy for billing via the health plan’s portal. * Receive and forward authorized documents for billing after patient visits. **Unit Operations** * Ensure unit opening and closing, controlling access. * Send laboratory test requests to the lab. * Monitor patient entry and exit times and notify the transportation team. * Coordinate with hospitals, SAMU, and ambulance services. * Answer calls, take messages, receive visitors, and route correspondence to the appropriate department. **Requirements and Qualifications** * Completed high school education or currently enrolled in higher education; * Prior experience in related activities. **Additional Information** **What We Offer?** * Health Insurance: To take care of your well-being and your family’s. "Because health matters most." * Dental Insurance: So your smile stays flawless and beautiful. * Wellhub (Gympass) Partnership: To keep your health on track. * Pharmacy Partnership: Because prevention is just as important as treatment. * SESC Partnership: Because discounts on trips and hotels are always great! * Language School Partnership: So you can shine at work—and at karaoke. * Insurance Company Partnership: Because extra security is never too much! * Transportation Allowance: To simplify your commute. * Meal Allowance: Meal Allowance: Because shopping is worth more than a thousand words. * Birthday Day Off: To celebrate your special day. * Baby Kit: Essential products to help you and your little one. * Christmas Kit: Because receiving gifts is always wonderful—especially at Christmas. * Assistance Program: Your mental health is our priority. * Payroll-Deductible Loan: Financial support is always welcome! Tenure Recognition Program: We recognize the dedication of colleagues who contribute to DaVita’s growth! * **Work Location:** **Work Schedule:** **Greater Inclusion:** This position is open to people with disabilities. DaVita is a healthcare company delivering high-quality dialysis services across Brazil. We entered Brazil in 2015 and, by the following year, operated seven centers. Our dynamic and continuous growth strategy now includes over 100 centers. We operate in 17 states, serving more than 20,000 patients with a team of over 6,000 colleagues. Globally, we operate in 12 countries, caring for over 200,000 kidney patients across more than 3,000 dialysis centers. We serve hospital-based operations and clinics for chronic patients, plus a vascular access center. We uphold the Care Trifecta—a guiding principle driving continuous improvement in the lives of our patients, our colleagues, and our world. Our values reflect the DaVita Way and shape our daily commitment to excellence in service, integrity, teamwork, continuous improvement, personal fulfillment, and fun.