Prospera Customer Specialist

Description

Job Summary: Santander is seeking a passionate Prospera Customer Specialist to manage and prospect micro and small entrepreneur clients, ensuring their satisfaction and controlling delinquency. Key Highlights: 1. Portfolio management and prospecting of micro and small entrepreneur clients 2. Conducting in-person visits to clients 3. Ensuring client engagement and satisfaction Prospera Customer Specialist Country: Brazil If you are eager to grow and learn continuously, and passionate about interacting with people, this could be the right place for you! Santander is a growing ecosystem committed to helping people and businesses prosper. Here, you can create the new, challenge the market, and question the status quo. It’s about balancing urgency for today and vision for tomorrow — always delivering the best possible client experience. It’s about being part of a global company that values diversity across all dimensions and embraces a horizontal organizational culture. At Santander, we uphold a horizontal culture structured around four clusters: Specialist, Leader, Head, and Partner. We have an opening for you to become a Prospera Customer Specialist, where you will be hired as a Specialist — the primary subject-matter expert in your area. Your role here will include: Managing the portfolio and prospecting new micro and small entrepreneur clients; Conducting in-person visits to our clients; Identifying and acting on potential partnerships; Ensuring client engagement and satisfaction; Preventive collections; Negotiating agreements; Controlling portfolio delinquency You’ll fit right in if you embody: Think Customer – I put the customer first Embrace Change – I drive change Act Now – I act swiftly Move Together – I collaborate effectively Speak Up – I communicate openly For this role, we value: Completed high school or technical education (a university degree is even better!); Experience with Microsoft Office Suite; Strong communication skills; * Experience in microcredit is a plus. If this resonates with you, join Santander! \# BENEFITS Variable Compensation; Medical and Dental Assistance; Meal and Food Allowance; Life Insurance; Childcare/Babysitter Allowance; Gympass or Totalpass; Nascer Program; Be Healthy – A program encouraging healthier habits; PAPE – Specialized Personal Support Program. \#Sales \#Commercial \#Prospecting \#SalesStrategy \#Microcredit So? Ready to be ignited? Prospera is Santander’s Microfinance platform, designed to support micro and small businesses in investing in their growth. We support our clients with access to financial education and guidance on responsible credit usage. If this resonates with you, join Santander! ️ \#HereYourSparkTransforms \#JoinSantander \#BeAProsperaSpark