Junior Technical Support Analyst

Description

Job Summary: The Customer Service/Support Analyst will provide support to customers, resolving inquiries, issues, and providing information about products and services. Key Highlights: 1. Handle and resolve customer inquiries and issues 2. Ensure customer satisfaction with excellence 3. Conduct technical visits for efficient service Description: The Customer Service/Support Analyst will be responsible for providing support to the company's customers, resolving inquiries, issues, and providing information about offered products and services. Responsibilities: * Handle and resolve customer inquiries and issues via phone, e-mail, or chat; * Record all customer interactions clearly and accurately; * Identify potential improvements in customer service processes and suggest solutions; * Ensure customer satisfaction by consistently pursuing service excellence; * Conduct technical visits to deliver more efficient and needs-aligned service. Requirements: * Experience with Windows (installation, configuration, user management); * Knowledge of ticketing tools (Service Desk); * Ability to work in a team; * Active listening; * Knowledge of customer service systems; * Organization and accurate information recording. Employment Type: Full-time, CLT permanent contract Compensation: R$2.500,00 - R$2.800,00 per month Benefits: * Fuel allowance * Company mobile phone * Life insurance * Meal allowance * Food voucher * Transportation voucher * Company vehicle Work Location: Hybrid remote work based in Caruaru, PE