Night Hotel Manager

Description

Job Summary: Manage people and hotel operational processes during the night shift, focusing on guest experience and resolution of critical situations. Key Highlights: 1. Management of people and overnight operational processes 2. Focus on excellence in guest experience 3. Agile resolution of critical situations #### **Main Responsibilities:** Manage people and all hotel operational activities during the night shift, reporting to the Hotel General Manager; Directly handle critical situations, ensuring agility and accuracy; Ensure high-quality guest experience, emphasizing delight and demand resolution; Monitor hotel incidents, ensuring proper routing and follow-up of related actions, complying with the PDCA cycle; Act preventively and remedially in response to operational and service-related contingencies. #### **Mandatory Requirements:** Bachelor's Degree in Hospitality, Tourism, or Business Administration Knowledge of hotel operational processes Experience in front office, reservations, or customer service/guest experience departments Strong customer experience orientation and problem-solving skills Communication skills, empathy, and conflict management ability Autonomous decision-making capability with a sense of urgency #### **Desirable Qualifications (Preferred):** Postgraduate degree in Hospitality Management Language proficiency (English/Spanish) #### **Benefits:** Medical Assistance Dental Assistance (via enrollment) Wellhub (Well-being Platform) Salvia (Telemedicine) On-site Meal (Employee Restaurant) Birthday Day Off Accommodation discounts at our hotels Partnerships with leisure, education, and language institutions #### **Work Schedule and Hours:** CLT (44 hours per week) Working period: afternoon/night 100% on-site