Commercial Assistant - Muribeca

Description

Job Summary: The Commercial Assistant is responsible for ensuring a positive customer experience, managing records, and tracking orders for billing. Key Highlights: 1. Ensure a positive customer experience from pre-sale to post-sale 2. Maintain accurate records of customer interactions (CRM) 3. Collaborate with internal teams to resolve customer issues A transportation company is seeking a Commercial Assistant in Recife (Muribeca). FM Transportes is a company specialized in logistics and cargo transportation. With a modern fleet and qualified team, it provides efficient solutions for goods transportation. **Responsibilities:** Responsible for ensuring customers have a positive experience with the company, from pre-sale to post-sale. Monitoring team and customer performance. Keeping the GW updated with contacts, emails, departments, and the operational account manager. Maintaining accurate records of customer interactions (CRM). Tracking the order portfolio to ensure immediate billing. Conducting initial contact with customers to provide information about the company and its services. Collaborating with other internal teams to resolve external customer issues. Monitoring and reporting customer feedback. Participating in weekly alignment meetings. Previous experience as a Commercial Assistant, Sales Assistant, Customer Service Assistant, or Marketing Assistant may indicate alignment with some responsibilities of this position. **Desired Qualifications:** **Education:** Completed undergraduate degree **Experience:** Prior experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Cost-of-Living Allowance * On-site Meal Benefit * Medical Plan * Dental Plan * Birthday Day Off * Gympass **Additional Information:** * \#UrgentOpening * Employment Type: Full-time, on-site * Schedule: Full-time * Working Hours: To be determined.