Guest Experience Intern (Journey)

Description

Job Summary: We are seeking a curious and collaborative Guest Experience Intern (Journey) to support the creation of memorable experiences for guests. Key Highlights: 1. Support the planning and organization of Guest Experience projects 2. Contribute ideas to improve the experience at touchpoints 3. Relaxed environment and diverse team with learning opportunities **Job Description** Do you know Amarante? We are a hotel management company whose innovation is one of our main differentiators. We lead the management of nationally and internationally recognized developments, such as Salinas Resorts and Japaratinga Lounge Resort. Our team consists of diverse individuals eager to learn, deliver results, and—of course—balance productivity with quality of life. We believe in intrapreneurship: here, everyone is invited to bring their knowledge, purpose, and unique approach to make a real difference every day. What do we expect from the Guest Experience Intern (Journey)? We seek a curious, collaborative, and eager-to-learn individual who enjoys rolling up their sleeves and supporting the creation of memorable experiences throughout the guest journey—helping transform ideas into actions that foster genuine connections. What challenge will you face here? The main challenge will be supporting the planning, implementation, and monitoring of Experience-area projects, partnering with Marketing, Product, and Operations to ensure WOW! moments across all guest touchpoints. What are the routine responsibilities of the Guest Experience Intern (Journey)? * Support the planning and organization of Experience-area projects; * Assist in tracking ongoing projects and initiatives, documenting status and learnings; * Support the organization of materials, documents, and presentations; * Contribute ideas to improve guest experience at physical and digital touchpoints; * Support the collection and organization of guest feedback and experience metrics; * Participate in resort visits for learning and initiative monitoring, when necessary. Required Education, Knowledge, and Prerequisites * Currently enrolled in Advertising, Marketing, Business Administration, Hospitality, or related fields; * Basic knowledge of Google Workspace tools (Gmail, Docs, Slides, Sheets); * Organizational skills and willingness to learn how to plan and manage tasks; * Strong communication and interpersonal skills across various departments and profiles; * Proactive, curious profile with eagerness to learn and execute tasks with team support; * Interest in data analysis and experience metrics; * Availability for occasional travel to resorts, when necessary. What do we offer the Intern? In addition to the internship stipend, you’ll find a relaxed environment, a diverse team, outstanding results, and abundant opportunities to learn and grow. Internship stipend; Flexible card (Transportation + Remote Work); Health insurance with access to Wellhub (Gympass); Dental insurance; TotalPass; Accommodation discount; Life insurance; Childcare allowance; Extended Maternity/Paternity Leave; Pipa Benefit (support network for new families); Happy Day and birthday gift; Pet health insurance (Petlove); Workplace gymnastics, shiatsu massage, and yoga; Healthy snack; Manicure. Did you know Amarante is committed to Diversity and Inclusion? Here, we value all forms of diversity and want everyone to feel comfortable being their authentic selves. At Amarante, all individuals are warmly welcome to apply—regardless of gender, age, sexual orientation, ethnicity, disability, origin, or any other characteristic. We believe diverse teams help us grow faster and better! General Information **Number of Positions** 1 Position **Location** RECIFE **Hierarchical Level** Intern **Contract Type** Internship **Publication Period** 2 Hours