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Job Summary: Professional to provide agile and organized support to the Key Account team, focused on resolving daily operational requests to optimize sales and customer experience. Key Highlights: 1. Ensure agile and organized support to the commercial team 2. Operational point of contact between customers and back-office 3. Monitor and handle customer incidents Recife/PE – 100% On-site ### **About Praso** The foodservice sector drives Brazil, and Praso is transforming how this industry procures goods. We were founded to revolutionize traditional wholesale—still largely analog—into a digital, intelligent, and efficient experience. Leveraging proprietary technology, artificial intelligence, and cutting-edge logistics operations, we have already connected manufacturers to over 10,000 small businesses, including restaurants, bakeries, and snack bars. In a R$2 trillion market that remains largely undigitized, we are growing rapidly—reaching over R$300 million in revenue—and operating with margins above industry averages. We are building the new infrastructure for Brazilian foodservice, starting in the Northeast. If you want to leave your mark on one of the most significant B2B retail revolutions in Brazil, this is where you belong. **Mission** ---------- Ensure agile and organized support to the Key Account team by resolving daily operational requests so the commercial team can focus on selling and delivering the best possible customer experience. **Responsibilities** --------------------- * Generate price quotations as requested by the commercial team * Create and track support tickets with internal departments * Monitor and handle customer incidents: invoices, logistics, weight discrepancies, and delivery issues * Serve as the operational point of contact between customers and back-office departments * Ensure no inquiry goes unanswered or untracked **Essential Requirements** ------------------------- * Completed high school education * Prior experience in commercial routines, sales support, or customer service * Proficiency with CRM, ERP, or ticketing systems * Proficiency in Google Workspace (Docs, Drive, Sheets) * Strong written communication skills—you’ll communicate extensively via text-based conversations * Strong interpersonal and collaborative skills for teamwork * Exceptional organizational skills—you’ll manage multiple simultaneous requests **Salary and Benefits** ------------------------ Salary: R$ 2.000,00 Employment Type: CLT Praso Flex — Here, you choose how to use your benefits! Caju Card covering: Meal/food allowance Mobility Health insurance with no co-payment Dental plan and life insurance * ️ Starbem — package including 4 monthly sessions with a psychologist + 1 session with a nutritionist * ️ Totalpass; ❇️ Free balance to use as you prefer
