Operations Assistant - Maintenance

Description

Job Summary: We are seeking an organized Operations Assistant with strong attention to detail to schedule, monitor, and manage vehicle tracker maintenance activities, ensuring efficiency and quality in technical support. Key Highlights: 1. Schedule and monitor tracker maintenance activities. 2. Support technicians and ensure service quality. 3. Use Excel/Google Sheets for tracking and documentation. We are looking for a professional to join our Operations and Monitoring team as an Operations Assistant in Belo Horizonte/MG. If you are organized, detail-oriented, and enjoy working with processes, this opportunity may be right for you!?? What you’ll do here: Schedule and monitor vehicle tracker maintenance with our technical network;Support technicians during maintenance and device testing;Track and record completed maintenance activities, ensuring compliance with Getrak’s quality standards;Use Excel and/or Google Sheets to monitor and document service interactions.?? Your role will be critical in ensuring efficiency and quality in technical support, directly contributing to our customers’ experience. Interested? Register now and become a Getraker! ?? **Key Responsibilities:** ? Schedule tracker maintenance with the technical team, organizing the service coverage network;? Monitor service status via internal systems to ensure maintenance occurs as planned;? Ensure technicians perform services correctly, adhering to company standards;? Conduct basic tests jointly with technicians to verify tracker functionality during maintenance/installation;? Update maintenance- and test-related records and forms using Excel and Google Sheets;? Record and track completed maintenance to ensure accurate technician payments;? Identify and report potential issues in scheduling or installation execution, seeking prompt resolutions;? Maintain consistent communication with the technical team to ensure smooth service delivery;? Organize and keep service records and data up to date. **Technical Requirements:** ? Proficiency in spreadsheets (Google Sheets and/or Excel) ? Completed high school education. **Behavioral Profile:** ? Strong written communication skills. **Minimum Education Level:** High School (Secondary Education)