Job Summary: Responsible for managing front desk operations, ensuring excellence in guest service and contributing to the unit's performance. Key Highlights: 1. Leadership in managing front desk operations and guest service 2. Strategic participation in budgeting, rate setting, and commercial agreements 3. Team management, including recruitment, training, and performance evaluation Company Description Accor is the global leader in hospitality, with over 5,600 hotels and 850,000 rooms across more than 110 countries. In Brazil, it operates renowned brands such as ibis, Mercure, Novotel, Pullman, and many others. Leveraging the strength of our teams and our diverse, holistic ecosystem of brands, experiences, and solutions, we are pioneering new paths to shape the future of hospitality—connecting cultures through sincere care. * **Heartist Culture** Everything we do comes from the heart. We believe in human connections and authentic emotions. * **What We Offer** Professional growth: Training and development opportunities empower Heartists to take ownership of their professional growth. Inclusive environment: Accor provides equal opportunities and encourages Heartists to bring their personality, culture, background, and religion to the team. Purpose-driven work: Seize opportunities to create memorable experiences for our guests and generate positive, sustainable impact. Personal appreciation: Every Heartist should enjoy their journey with us and know that we are committed to ensuring they feel valued for their contribution to the Group. Join us and become a Heartist! Job Description **OBJECTIVE:** Oversee front desk operations, ensuring adherence to excellence standards in guest service and contributing to improved unit performance. **RESPONSIBILITIES AND DUTIES** * Plan, coordinate, and supervise front desk activities, establishing routines and assigning tasks. * Monitor hotel occupancy and track reservations, ensuring high-quality guest service. * Mediate conflicts and resolve operational issues and critical situations. * Participate in departmental budgeting, rate definition, commercial agreements, and promotional package development. * Lead corporate projects and ensure achievement of targets, process compliance, and quality standards. * Maintain alignment with other departments and guarantee supply of materials and equipment. * Manage the team, including recruitment, training, performance evaluation, and shift scheduling. * Perform related duties as required by departmental needs. Qualifications **Minimum Requirements:** * Completed bachelor’s degree in Tourism, Hospitality Management, or related fields. * Knowledge of internal front desk procedures and interdepartmental interfaces within the hotel. * Experience with hotel property management software. * Fluent English. **Preferred Qualifications:** * Prior experience in front desk leadership roles. * Knowledge of occupancy management, reservations, rate structures, and commercial agreements. * Experience in budget preparation and control, and target monitoring. * Experience in team management (scheduling, training, evaluation, and staffing). * Intermediate Spanish proficiency. Additional Information Work Schedule: 5 days on, 2 days off Working Hours: 11:00–21:00 (Mon–Thu); 11:00–20:00 (Fri)
João Silva
Indeed · HR
João Silva
Indeed · HR
