Customer Service Assistant

Description

Job Summary: Customer service professional responsible for assisting customers by providing information, addressing inquiries, resolving issues, and authorizing procedures. Key Highlights: 1. In-person and telephone support for various customer requests 2. Solutions for exams and procedures not available locally 3. Providing clarifications about the service location **Your responsibilities will include:** • Delivering prompt and clear customer service to provide information, address customer inquiries, and resolve issues; • Authorizing pending procedures (consultations, exams, and surgeries) for customers located in other cities (intercity transfers) via system; • Providing telephone and in-person customer service, offering information regarding health plans (enrollment/cancellation/transfer), waiting periods, membership cards, accredited provider networks, coverage details, etc.; • Providing in-person service to beneficiaries and registering all requests; verifying contractual information, temporary partial coverage, waiting periods, rules or exceptions, and other relevant data by consulting operational systems; forwarding such information along with contractual details to medical auditing for analysis and authorization or denial of the request; • Identifying solutions for exams and procedures unavailable in the municipality through local research or coordination with other municipalities; • Serving internal and external customers via telephone or in person to provide clarifications about the service location; • And other duties as assigned. * High school diploma required **Technical Skills:** * Computer literacy: Word or another text editor, Excel or another spreadsheet application * Experience in customer-facing roles **What We Offer:** * Weekly working hours: 44 hours (Monday to Friday \- 7:30 AM to 5:30 PM\); * Fully company-funded medical and dental assistance; * Unimed University: Distance learning / Postgraduate studies / MBA; * Profit-sharing program; * Group life insurance; * Meal allowance / Food voucher; * Transportation voucher; * Birthday day off; * Gympass / Wellhub. **Employment Type:** CLT.