Job Summary: A professional responsible for serving cooperative members, addressing inquiries, resolving issues, monitoring relationships, and supporting data analysis for continuous improvement. Key Highlights: 1. Cooperative member service and relationship management 2. Data analysis to enhance member experience 3. Collaboration on engagement initiatives **Description and Responsibilities:** **Working Hours:** 8:00 AM to 5:00 PM, with a 1-hour break **Level:** Professional **Employment Type:** Permanent – CLT * Provide service, answer inquiries, and resolve cooperative members' issues regarding products and services via phone, e\-mail, or digital channels; * Monitor relationships with cooperative members by conducting regular follow\-ups after credit approval, adoption of new products or services, to ensure ongoing satisfaction and engagement; * Assist in drafting and sending welcome messages, birthday greetings, anniversary-of-membership e\-mails, and other important communications, ensuring a personalized and efficient approach; * Support analysis of member feedback data, such as Net Promoter Score (NPS), satisfaction surveys, and churn indicators, to identify areas for improvement and opportunities for loyalty enhancement; * Maintain up\-to\-date contact records and interaction logs for cooperative members, ensuring data accuracy in the CRM system; * Contribute to the creation and implementation of initiatives and projects aimed at improving member experience, including developing new processes, workflows, and engagement campaigns; * Collaborate with the team to identify and resolve issues reported by members, acting as an initial point of contact and facilitating communication between members and responsible departments; * Assist in monitoring inactive members, identifying reactivation opportunities through targeted campaigns and proactive outreach. **Requirements:** * Currently pursuing a bachelor's degree in Business Administration or Management Processes; * Strong communication and interpersonal relationship skills; * Organizational ability and attention to detail; * Proactivity and problem\-solving skills; * Proficiency in Microsoft Office suite; * Familiarity with digital platforms; * CPA certification. **Benefits:** Medical assistance, Dental assistance, Childcare allowance, Pharmacy allowance, Clothing allowance, Internal benefits, Gympass, Profit sharing, Private pension plan, Life insurance, Meal voucher, Food allowance, Transportation allowance
João Silva
Indeed · HR
João Silva
Indeed · HR
