Unit Consultant - Resende/RJ

Description

Job Summary: Responsible for customer service, scheduling, sales, and administrative routines of the unit, including opening and closing. Key Highlights: 1. Comprehensive customer service, in-person, telephone, and via WhatsApp 2. Appointment management and customer prospecting 3. Unit organization and responsibility for receipts and payments Responsibilities and Duties: * Unit opening and closing; * Receives customers, clarifies doubts, and guides them on preparation for procedures; * Customer service: in-person, telephone, and via WhatsApp; * Scheduling sessions, verifying and confirming the procedure and evaluation schedule for the following day; * In-store lead generation; * Registering and updating data in the system; * Assisting customers with check-in and digital contract signing; * Assisting customers with tablet use at reception; * Requesting customer referrals to friends; * Guiding customers on payment methods, cancellations, and unit transfers; * Renegotiating debts when necessary; * Submitting support tickets to administrative departments; * Organizing the reception area and inspection folders; * Approaching customers for package sales and resales; * Responsible for receiving payments and processing card transactions; * Receiving unit supply materials and documents; * Preparing mailbags, document protocols, and receiving such items; * System entry for GIS information (shopping mall unit); * Requesting release authorization for service providers (shopping mall unit); * Checking correspondence in administration and reviewing documents related to the shopping mall (shopping mall unit). Requirements and Qualifications: * Completed High School education; * Proficiency in Microsoft Office Suite; * Experience in customer service and in-person/online sales; * Availability to work weekends on a rotating schedule. Employment Type: Full-time, Direct Hire (CLT) Compensation: Starting from R$1.650,00 per month Benefits: * Medical assistance * Dental assistance * Food allowance * Meal allowance * Transportation allowance Selection Question(s): * What is your availability regarding working hours? Education: * High School diploma (Mandatory) Work Location: On-site