Job Summary: Responsible for document verification and validation, client communication, resolution of pending issues, and process improvement, ensuring compliance and authenticity. Key Highlights: 1. Customer-focused and driven by innovation and continuous learning 2. A light-hearted, collaborative, and energetic team 3. Opportunities for development and growth Certifica is a national company operating in management, sales, and education, providing reliable digital solutions that empower individuals and businesses. We believe in growing together—company and employees—and therefore value a light-hearted, collaborative, and energetic team. Our culture centers on the customer, is driven by innovation and continuous learning, and thrives on good people who think beyond the ordinary, create the future, and make digital happen with simplicity, transparency, and purpose. **In this role, you will be responsible for:** Verifying and validating documents in accordance with ICP\-Brazil standards, ensuring authenticity and compliance; Identifying inconsistencies or frauds and guiding clients on necessary corrections; Safely directing clients to videoconferencing after document validation; Proactively contacting clients and partners to resolve pending issues and track orders; Updating and organizing records in the system, ensuring traceability and audit support; Collaborating with the team to reduce rework and waiting time; Supporting internal process improvement and standardization; Monitoring KPIs such as response time and completed orders. **Requirements:** Completed high school education; Intermediate computer skills; Prior experience in customer service, operational support, or administrative roles. **Preferred Qualifications:** Bachelor’s degree completed or in progress in related fields. **Benefits and Work Environment:** Meal allowance; Wellhub (formerly Gympass); Conexa Saúde (Psychological, Nutritional, etc. support); Unimed health insurance plan with co-payment for employees and dependents; Santa Casa Facilita Minas Plan — differentiated discounts on medical consultations, healthcare providers, and commercial establishments; Discounts through Certifica’s Benefits Club partners; Learn Up — educational assistance program supporting continuous improvement and development; Basic life insurance; Transportation allowance; A relaxed and light-hearted work environment, characterized by genuine teamwork and cooperation; Accessible leadership committed to team development; Opportunities for development and growth. **If you identify with this opportunity, we’d love to welcome you to Certifica!**