QUALITY ANALYST - FIAT ALFENAS

Description

Job Summary: A professional to manage sales and service processes, applying quality strategies, monitoring KPIs, and proposing continuous improvements. Key Highlights: 1. Sales and service process management with a focus on quality 2. Monitoring customer satisfaction and handling negative feedback 3. Analysis of results and goal setting in monthly meetings The professional will manage sales and service processes, applying quality strategies and monitoring performance and satisfaction indicators to propose continuous improvements. Responsibilities include monitoring satisfaction surveys (SMD and CSI), identifying and addressing negative feedback (Hot Alerts) in collaboration with managers, and recording corrective and preventive actions in the manufacturer's portal. The professional will also disseminate survey results, track action plan execution, and display results on visible management boards. Additionally, the professional must conduct quarterly checklists for Sales, Service, and Management, and lead monthly meetings for result analysis and goal setting. Minimum Education: High School Diploma (Secondary Education) * DAY OFF * LIFE INSURANCE * TRANSPORTATION ALLOWANCE * MEDICAL PLAN * DENTAL PLAN * MEAL ALLOWANCE * STUDY GRANT