Job Summary: Supervise and coordinate public service teams to ensure service excellence, monitor performance indicators, and promote team development. Key Highlights: 1. Public service team leadership 2. Focus on user satisfaction and humanized service 3. Team development and continuous improvement Description: * Completed or nearing completion of a bachelor's degree, preferably in management, administration, or related fields; * Prior experience in team supervision, preferably in customer service or public service environments; * Knowledge of performance management tools and shift scheduling systems; * Leadership, communication, organizational, and decision-making skills; * Ability to work under pressure and interact effectively with diverse individuals; * Proactivity, empathy, and results orientation. * Supervise and coordinate public service team activities to ensure excellence in service delivery; * Ensure compliance with operational standards, internal policies, and performance targets; * Monitor quality indicators and propose actions for continuous improvement; * Support team development and foster a positive and productive work environment; * Manage work schedules and align with the unit's operational requirements; * Focus on user satisfaction by delivering efficient and humanized service. 2511260202401887253
João Silva
Indeed · HR
João Silva
Indeed · HR
