Attendant - Barreiro/MG

Description

Citizen Experience is looking for a talented and **out-of-the-box** **Attendant** to join our team. If you possess exceptional skills in **processes**, are a communicative person, and have ease interacting with **people**, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we **support**, **respect**, **contribute to**, **motivate**, and collaborate in a **creative** way — that’s how the best ideas emerge. If you’re seeking to **accelerate your career** in an environment rich with **opportunities**, where acceleration means not only advancing in roles and responsibilities but also constantly tackling challenges, don’t miss this chance! **Responsibilities and Duties** **Your main responsibilities** You will be a key point in the citizen’s experience, performing activities such as: * **Public service:** greeting, guiding, and clarifying questions about available services, with empathy and clarity; * **Document screening and verification:** ensuring all information is correct before forwarding; * **Processing requests:** assisting with form completion, data collection, and forwarding services such as ID cards (RG), driver’s licenses (CNH), and appointments; * **Administrative support:** updating records, organizing and archiving documents, and maintaining databases; * **Queue and appointment management:** organizing service flow to ensure agility and reduce waiting time; * **Problem resolution:** quickly and courteously resolving inquiries, escalating more complex cases when necessary. **Requirements and Qualifications** **Requirements** * Completed high school education; * Basic knowledge of Microsoft Office suite; * Good typing skills; * Public service experience will be considered a plus. **Additional Information** **Compensation and Work Schedule** * **Salary:** R$ 1\.621 **Work schedule:** * Monday to Friday * From 09:20 to 19:08 **Work location:** * UAI Barreiro \- Av. Afonso Vaz de Melo, 640, Via Shopping Barreiro, 4th Floor \- Barreiro, Belo Horizonte \- MG 30640\-070 **We offer a range of benefits including:** **Transportation Benefit** (6% deduction) **Birthday Day Off** – an entire day just for you to celebrate however you like! **Health Insurance Plan** – co-payment based; the employee’s monthly premium is covered by the company. **Dental Insurance Plan** – co-payment based; the employee’s monthly premium is covered by the company. **Meal/ Food Allowance** – R$ 25.73 per day for meals. **Wellhub** – take care of your body and mind through gyms and physical activities. **ZenKlub** – emotional health support. **Life Insurance** – because we value your safety and peace of mind. **Pharmacy Discounts** – savings on medications and wellness products. **SESC Partnership**. **Variable Compensation Plan**. We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services, making citizens’ lives easier through innovative solutions, greater technology integration, and improved efficiency. Our goal is to seamlessly integrate physical and digital channels, delivering a complete experience. Here, we value teamwork, innovation, and commitment to excellence. If you’re looking for a dynamic work environment with continuous learning opportunities and challenging projects, join our team! \#ForPeople