Support Technician

Description

Job Summary: The Support Technician is responsible for providing technical support and responding to maintenance requests for computers and printers, installing and configuring operating systems, and managing network infrastructure. Key Highlights: 1. User support across all units, both in-person and via telephone 2. Installation and maintenance of computers, mobile phones, and peripherals 3. Proactive management of service tickets with vendors **About the Company** The Transmartins was founded by Mr. Sávio Pereira Martins on February 2, 1953, and later partnered with his brother-in-law José Antônio Cruz. The company was established to provide industrial cargo transportation services (M.R.O). With over seven decades in the market and strong determination, Transmartins continues delivering high-quality services leveraging diverse technologies and a team of qualified professionals to manage the entire logistics process, constantly pursuing advancement. **Job Description** The Support Technician is responsible for providing technical support and responding to maintenance requests for computers and printers, installing and configuring operating systems, and managing network infrastructure. **Responsibilities and Duties** * Provide user support across all units, both in-person and via telephone; * Install and maintain computers, mobile phones, and other peripherals; * Configure corporate mobile devices according to manager’s request; * Proactively manage and monitor service tickets with vendors, ensuring timely resolution and maintaining clear communication with users; * Enter invoices and/or contracts into the BENNER system; * Provide Windows and Microsoft Office support; * Format computers; * Implement security policies; * Install software approved by TRANSMARTINS; * Support users/drivers with the Mobile application; * Assist with daily departmental routines; * Monitor and respond to tickets in the GLPI system; * Maintain organization and accuracy of the performance indicator spreadsheet, providing reliable data for departmental decision-making; * Join machines to the domain; * Assist in maintaining network infrastructure; * Actively pursue continuous improvement through participation in training programs and seeking new knowledge, applying\-it to daily work routines; * Create and maintain manuals, technical documentation, and training videos. **Requirements and Qualifications** * Technical education in Information Technology, Computer Networks, or related fields. * Technical support and user assistance skills. * Basic knowledge of hardware and software, including device installation and configuration. * Familiarity with Help Desk tools and ticket management systems. * Strong verbal and written communication skills. * Teamwork ability and problem-solving skills. **Desired Qualifications** * Technical education in Information Technology or related fields. * Knowledge of Windows operating systems. * Experience in technical support and troubleshooting hardware/software issues. * Familiarity with computer networks and communication protocols. * Basic information security knowledge. * Familiarity with databases and programming languages is desirable. **Work Schedule** Monday to Friday, from 08:00 to 18:00\. **Benefits** * Health insurance; * Life insurance; * Dental insurance; * Meal allowance or food voucher; * Pharmacy benefits; * Profit-sharing program; * Corporate university; * Birthday leave (Day off); * University partnerships; * Pharmacy discounts; * And much more! Employment Type: Full-time CLT Salary: R$2\.213,00 \- R$2\.730,11 per month Benefits: * Medical assistance * Dental assistance * Commercial agreements and discounts * Profit-sharing program * Life insurance * Meal allowance * Transportation allowance Selection Question(s): * Do you have easy access to the Califórnia neighborhood? * What is your expected salary? Education: * Completed Technical Education (Preferred)