Telemarketing Operator

Description

Job Summary: Perform active and responsive telephone customer service, customer prospecting, and commercial support to boost sales and customer satisfaction. Key Highlights: 1. Active and responsive telephone customer service 2. Prospecting new customers 3. Commercial support and order follow-up **Job Objective:** Perform active and responsive telephone customer service, providing information about the company's products and services, conducting customer prospecting, order follow-up, and commercial support, thereby contributing to increased sales and customer satisfaction. **Main Responsibilities:** * Make proactive telephone calls to prospect new customers. * Answer customer calls, clarifying questions regarding products, prices, delivery timelines, and commercial terms. * Record and update customer information in the system. * Prepare and submit quotations according to commercial department guidelines. * Monitor orders and keep customers informed about delivery status. * Conduct post-sales activities and customer satisfaction surveys. * Identify business opportunities and refer them to the commercial team. * Maintain up-to-date customer records. * Achieve company-defined targets for customer service and prospecting. * Support administrative tasks within the commercial department when required. **Requirements:** * Completed high school education. * Basic computer skills (Microsoft Office suite and management systems). * Strong verbal and written communication skills. * Organization, proactivity, and negotiation ability. Salary: R$1.600,00 - R$1.800,00 per month Benefits: * Transportation allowance Workplace: On-site