Senior Traffic Analyst

Description

Job Summary: Professional responsible for creating and updating databases, automating reports, and proposing process improvements, while monitoring routines and performing operational indicator analyses. Key Highlights: 1. Focus on data integrity and consistency 2. Process optimization and report automation 3. Indicator analysis for decision-making **Occupation:** Others R$ **Salary Expectation** R$ 3,64 **Number of Openings** 1 **Working Hours** Not specified **Education Level** Bachelor's degree (in progress) **City** Juiz de Fora \- MG * R$ **Salary Range** R$ 3,64 * **Number of Openings** 1 * **Working Hours** Not specified * **Education Level** Bachelor's degree (in progress) * **City** Juiz de Fora \- MG Applications for this opportunity close on **12/03/2026** ### **Job Description** Responsibilities: Create and update databases, ensuring the integrity and consistency of information used by the planning department. Automate reports and propose improvements to data control and analysis processes, aiming for greater efficiency in operational routines. Monitor and maintain the delivery of reporting and automation routines performed by the team, ensuring information quality, reliability, and alignment with departmental objectives. Perform operational indicator analyses to support management in decision-making and in identifying opportunities to improve operational performance. Support traffic monitoring for customer service, contributing to balancing demand, operational capacity, and established service levels. ### **Prerequisites** Education/Course: Completed or ongoing Bachelor’s degree in Administration, Engineering, Statistics, Economics, Information Systems, or related fields. Knowledge: Excel — Intermediate proficiency; KPI Analysis — Intermediate proficiency. Preferred Qualifications: Power BI — Intermediate proficiency; SQL Server — Intermediate proficiency; WFM / Call Center Planning. Personal Attributes: • Analytical and data-oriented profile • Organized with attention to detail • Proactive in identifying improvements and solutions • Strong communication skills for interaction with operational teams and management • Ability to manage deadlines and concurrent tasks • Autonomy in conducting analyses and departmental routines ### **Benefits** Transportation Voucher (VT); Meal Voucher (VR): R$ 19.10; Gympass; Health Insurance; Day Off; Childcare Assistance: R$ 258.81 (for children up to 4 years and 6 months); PCD Assistance: R$ 258.81 (for children with special needs up to 4 years and 4 months) ### **Notes** Desired Experience: Experience in operational planning and monitoring within customer service environments (contact centers or high-volume operations), performance indicator (KPI) analysis, and preparation of managerial reports. Experience in operational data analysis, decision-support activities, and structured analytical support to operational areas. Additional consideration will be given to candidates with experience in workforce sizing, call traffic control and optimization, shift scheduling, and productive capacity analysis. Applications for this opportunity close on **12/03/2026** #### **About the Company** Cercred is a company specialized in contact center services and credit recovery, offering omnichannel and multichannel online and offline solutions, active and inbound telemarketing for sales and customer service (SAC). #### **Location** *Avenida Vereador Raymundo Hargreaves, 310 • Fontesville • 36\.083\-770 • Juiz de Fora \- MG*