Job Summary: IT Internship - Level 1 Support for a proactive student focused on problem-solving and delivering excellent customer service to the technology team. Key Highlights: 1. First point of contact for agile and courteous user support 2. Remote assistance in resolving software and configuration issues 3. Support for physical infrastructure and cable organization Opportunity: IT Internship \- Level 1 Support We are seeking a proactive IT student focused on problem-solving and delivering excellent customer service to join our technology team at **Rede MaterDei de Saúde \- Contorno Unit**! Your Main Responsibilities: * **Level 1 Support:** Serve as the first point of contact for users, ensuring agile and courteous service. * **Ticket Triage:** Classify and prioritize requests in the system, routing them appropriately. * **Remote Support:** Assist remotely in resolving software, access, and configuration issues. * **Physical Infrastructure:** Assist with equipment relocation, cable organization, and peripheral installation (monitors, keyboards, printers). * **Documentation:** Generate departmental performance reports and update the knowledge base. * **General Support:** Collaborate in other activities relevant to the internship learning routine. Requirements: * Currently enrolled in a Bachelor’s or Technical program in: **Systems Analysis and Development, Computer Networks, Computer Science**, or related fields. * Basic knowledge of hardware and operating systems (Windows). * Strong written and verbal communication skills. * Organized and eager to learn. Payment: starting from R$1\.000,00 per month Benefits: * Life insurance * Transportation allowance Work Location: On-site