Job Summary: Ponto is seeking a professional to conduct onboarding, training, and ongoing customer support, ensuring successful platform adoption and proactive assistance. Key Highlights: 1. Conduct online/in-person onboarding and training for systems and equipment. 2. Monitor the customer journey to ensure successful platform adoption. 3. Proactively reduce customer queries and produce supporting content. ***About Ponto*** Ponto’s mission is to simplify our customers’ daily routines by making Time & Attendance Management and Access Control straightforward and secure. Through innovation and simplicity, we are recognized as strategic partners and empower our customers to achieve greater operational efficiency. **Key Responsibilities** * Conduct onboarding for new customers, introducing the system, standard workflows, and best practices. * Deliver online and in-person training on the time-tracking system, hardware devices, and integrations. * Monitor the customer journey to ensure successful platform adoption. * Proactively minimize queries, operational errors, and recurring support tickets. * Develop and update supporting materials such as user manuals, videos, and tutorials. * Collaborate with Support, Sales, and Projects teams to ensure seamless customer service. * Log all customer interactions and progress updates in Bitrix24 CRM. **Mandatory Requirements** * Prior experience in customer service, Customer Success, system implementation, or system training. * Strong organizational skills, professional B2B communication, and focus on retention and relationship management. * Familiarity with CRM systems and technical support tools. **Preferred Qualifications** * Degree and/or experience in Human Resources or Information Technology. * Experience using Bitrix24 CRM. **Work Schedule** Monday to Friday, from 8:00 AM to 6:00 PM – with a 1-hour and 15-minute break (ON-SITE). **Benefits** * Meal allowance * Transportation allowance * Dental plan * Health insurance (with co-payment) * Totalpass * Pharmacy discount program * Longevity bonus * On-site parking * Group life insurance **Work Location and Benefits** Address: Rod. Dep. João Leopoldo Jacomel, Pineville, Pinhais - PR. Employment Type: Direct hire (CLT) Compensation: Starting at R$2.205,30 per month Benefits: * Dental care coverage * Fuel allowance * Partner discounts and commercial agreements * Free parking * Meal allowance * Transportation allowance Work Location: On-site