Job Summary: The Customer Service Assistant is responsible for the initial customer contact, recording requests and directing them for prompt and high-quality resolution. Key Highlights: 1. Proactive and qualified customer service 2. Focus on effective solutions and responsiveness to requests 3. An environment that values teamwork and professional development **About Central dos Benefícios** The **Central dos Benefícios** is a company specialized in strategic corporate benefits management solutions, partnering with companies across diverse sectors to enhance efficiency, well-being, and quality of life for employees. Guided by principles of **transparency, innovation, and care for people**, we aim to simplify benefits management and deliver more efficient, human-centered experiences for companies and their employees. If you value **teamwork, professional development, and an environment focused on caring for people**, Central dos Benefícios may be the right place for you. **About the Role** The **Customer Service Assistant** is responsible for providing initial customer contact for the organization, receiving and registering customer requests via various communication channels. This professional handles less complex requests and appropriately routes more technical requests to customer service analysts or other responsible departments, ensuring agility, organization, and quality in the customer experience. **Main Responsibilities** * Receive and handle customer requests through various service channels promptly, courteously, and professionally. * Manage requests assertively, ensuring effective and timely resolutions. * Provide clear support and information, conveying confidence and reliability to the customer. * Verify the origin of each request to assist in problem resolution and anticipate potential difficulties. * Communicate requests accurately and in detail to responsible departments. * Monitor request progress, ensuring timely and high-quality completion. * Enter relevant work-related information into systems. * Adapt communication style to the customer's profile, ensuring a personalized approach. * Keep data and records updated in utilized systems and channels. * Support service department activities and routine tasks. * Safeguard the customer experience, ensuring respectful, humane, and transparent service. * Maintain professional and respectful relationships with customers and internal teams. * Preserve confidentiality of customer and partner information. * Perform other related duties as required by the department. **Desired Technical Knowledge** * Strong communication and public speaking skills * Familiarity with digital systems and tools * Basic/intermediate Excel proficiency * Mastery of standard Portuguese language usage * Experience or knowledge in Helpdesk support * CRM knowledge **Benefits** Here, care for you goes beyond the basics: * Health insurance with 100% of the monthly premium covered by the company; * Dental plan at no cost to the employee; * Life insurance; * Flexible meal/food allowance (iFood Benefícios) – R$ 35.00 per day; * Culture allowance (iFood Benefícios); * Home office allowance (iFood Benefícios); * Transportation allowance or mobility benefit with flexible usage; * Hybrid work schedule; * Birthday day off; * Security leave (once per year); * WellHub (Gympass); * Psychological counseling; * Nutritional counseling; * Fitness assistance; * Legal assistance; * Quick massage (once per month); * Complimentary breakfast; * Cafeteria; * Discount club; * Extended wedding leave (5 days); * Daycare reimbursement R$ 265.36 (for children up to 12 months old); * Seniority bonus R$ 36.30 per year worked.
João Silva
Indeed · HR
João Silva
Indeed · HR
