Principal Enchantment Manager

Description

Job Summary: At Bradesco, the Gerente de Encantamento (Enchantment Manager) in the Principal team provides premium, personalized service to high-net-worth clients, ensuring an excellent experience. Key Highlights: 1. Premium and personalized service for high-net-worth clients 2. Promotion of engagement in strategic events and experiences 3. Guarantee of smooth communication and agile resolution of requests **About Bradesco** Bradesco is one of Brazil's largest financial groups, with a history marked by pioneering spirit and innovation. Through our broadly diversified portfolio of financial products, banking services, and insurance, we contribute to individuals' aspirations and to the sustainable growth of businesses and society. Join our financial ecosystem and impact the experience of millions of people! At Bradesco, we value diversity in all its forms. Therefore, our job openings are open to all individuals, regardless of gender, race, sexual orientation, disability, age, or any other characteristic. Learn more at https://banco.bradesco/html/classic/sobre/index.shtm **Responsibilities and Duties** What is our Principal team? We provide advisory services to high-net-worth clients through excellence-oriented relationships, identifying their financial needs and opportunities for new business, placing the client at the center and prioritizing principal outcomes to maximize results/returns with competence, responsibility, and ethics. Work model: In-person Unit: Belo Horizonte \- BH **What will your day-to-day look like?** As a Principal Enchantment Manager, you will work within the Principal management team, and your main responsibilities will include: * Welcoming and accompanying clients throughout their entire stay at the unit, ensuring a premium, welcoming, and personalized experience. * Presenting exclusive environments and services, highlighting benefits, event schedules, and relationship-building opportunities. * Managing the client base by sending invitations and promoting engagement in strategic events and experiences. Managing the client base by sending invitations and promoting engagement in strategic events and experiences. * Acting as the liaison between clients, internal teams, and specialists, ensuring smooth communication and agile resolution of requests. * Ensuring organization and optimal operation of client-accessible areas, maintaining a premium standard. * Monitoring wait times and recording interactions, ensuring no client is overlooked. * Collecting feedback and supporting continuous improvement initiatives for the client experience. **Requirements and Qualifications** What do you need to have or know? * Completed or ongoing undergraduate degree in Business Administration, Economics, Accounting, or Law * Proficiency in customer service routines, environment organization, and support for simple operational processes. * Strong communication, relationship-building, and consultative service skills for a sophisticated audience. * Ability to anticipate client needs while acting with empathy, ethics, and agility. * CPA 20 certification It will be a plus if you have: * Experience in premium environments and consultative roles focused on value creation. **What We Offer** At Bradesco, we value health and well-being, offering an extensive portfolio of benefits to all our employees: * Profit Sharing (PLR) or Bonus: Based on position eligibility\* * Health Insurance * Dental Insurance * Life Insurance * Food Allowance * Meal Voucher * 13th Food Basket * Total Pass * Transportation Voucher (optional enrollment) * Discounts on products and services from partner companies * Private Pension Plan (optional enrollment, with financial contribution from Bradesco Organization) * Viva Bem Bradesco: health, well-being, and quality-of-life program * Unibrad: Bradesco Corporate University * Fee Waivers: special conditions across various products and services * Daycare or Babysitter Assistance * Extended Paternity Leave of 20 days * Maternity Leave of 180 days, including gestational support from pregnancy through postpartum